Governance

Governance

Corporate Governance Framework

Governance at Atento is based on the principles of transparency, ethics and accountability, ensuring that our corporate practices are aligned with the highest standards. This approach is essential to protect and create value for our stakeholders — including employees, customers, suppliers and shareholders — and promote a positive impact on society and the environment.

Dimitrius Oliveira
John Chapman
Timothy Gravely
Mark Nelson-Smith
Nicolas Charbonnet
Anil Bhalla
Anne-Marie Louis
Guy Churchward
Isabel López-Neira
Board Secretary
Dimitrius Oliveira
CEO
Alexandre Mafra
Chief Financial Officer
Thiago Zanon
Chief People Officer
Paul Ignasinski
Chief Digital Transformation Officer
Nick Delis
Chief Commercial Officer
Pablo Sánchez
Chief Marketing Officer / ESG Director
Eduardo Aguirre
Chief Information Officer
Isabel López-Neira
Chief Legal Officer
Angelo Guerra
Regional Director Brazil
Chris Condon
Regional Director USNS
Dimitrius Oliveira
Regional Director EMEA (Interim)
Elia Santillán
Regional Director Mexico
Francisco Grillo
Regional Director Peru Nearshore/Local
Miguel José López
Regional Director Colombia, Argentina, Chile and Uruguay
Mark Nelson Smith
Chairman
Anil Bhalla
Committee Member
Timothy Gravely
Committee Member
Thiago Zanon
Committee Secretary
John Chapman
Chairman
Mark Nelson Smith
Committee Member
Nicolas Charbonnet
Committee Member
Isabel López-Neira
Committee Secretary
Alexandre Mafra
Chief Financial Officer
Isabel López-Neira
Chief Legal Officer
Thiago Zanon
Chief People Officer
Humberto Lima
Committee Secretary
*Regional Compliance Committee, composed by regional HR, Finance, Legal and Compliance Officers

Press releases

principles

Our ethical commitment

In line with our commitment to sustainability and respect for human rights, at Atento we have a solid ethical framework articulated through our Code of Ethics and our Integrity Policy, which guide responsible decision making by all our employees and collaborators, promoting a culture of honesty, transparency and integrity.

Both documents also apply to our partners and suppliers partners and suppliers, and are actively disseminated through training and through training and communication actions to reinforce their knowledge and communicative actions that reinforce their knowledge and throughout the organization

Maintain honest and ethical conduct.

Provide full, fair, accurate, timely, and understandable information in company reports, documents, and communications.

Comply with applicable laws and regulations, as well as our internal policies.

Avoid conflicts of interest to prevent any personal favoritism or misconduct, always prioritizing the interests of the company.

Report any breach of the Code or any internal rules/regulations immediately.

Whistleblower Channel

At Atento, we have a Whistlerblower Channel aimed at detecting conduct contrary to law, principles or ethical rules and good governance.

This channel is enabled both internally and externally and employees, customers, suppliers and third parties are encouraged to access if needed, either through our website, https://canalconfidencial.com.br/atento/, or by telephone.

* The complainant can choose to report anonymously, and their anonymity will be guaranteed.