Trusted Healthcare Experiences

HOW WE DELIVER

Healthcare CX Goes Beyond the Exam Room

Your patients don’t separate clinical care from service.
Every interaction matters: from scheduling appointments to understanding coverage, resolving billing questions, and getting quick answers.

Atento combines AI automation with human expertise to eliminate friction at these critical touchpoints, creating seamless experiences that keep patients satisfied and engaged.

THE PRESSURES

What's Driving Healthcare CX Complexity

Healthcare leaders are balancing service expectations with cost pressure and strict compliance. Common breakdowns include:

Digital Friction

Self-service that fails, low containment, and channel drop-off

Operational Strain

Volume spikes, staffing shortages, longer handle times

Compliance Risk

Inconsistent answers, documentation gaps, QA challenges

High-Stakes Interactions

Emotionally charged calls that demand empathy and accuracy

Billing and Claims Fragmentation

Repeat contacts, escalations, dissatisfaction

You need a partner who can protect CX, control cost-to-serve, and scale without breaking quality.

PROVEN RESULTS

Outcomes That Matter

Higher first-contact resolution

and fewer repeat interactions

Faster speed-to-answer

without sacrificing quality

Higher digital success rates

through smarter automation and containment

Lower cost-to-serve

via AI + workflow optimization

Improved QA consistency

with analytics-driven monitoring

Better CSAT/NPS

through simpler experiences and more human support

WHAT WE DO

End-to-End Healthcare CX,
Built for Regulated Environments

We support the whole healthcare ecosystem with a flexible, compliant operating model.

Member & Patient Support

Benefits, eligibility, claims status, billing, scheduling, care navigation

Provider Services

Verification, authorizations support, inquiries, documentation follow-up

Revenue Cycle Support

Billing questions, payment support, dispute handling, back-office workflows

Omnichannel CX

Voice, chat, email, messaging, designed for consistency and speed

Operations & Quality

QA, training, workforce practices, performance governance

AI SOLUTIONS

AI That Supports Healthcare Without Losing Trust

Healthcare needs more than “digital-first.” It needs reliable answers, compliant processes, and human-ready support when it counts.

AI Advanced Insights

Turns omnichannel interactions into actionable intelligence. Identify drivers of repeat contacts, quality gaps, sentiment shifts, and compliance risk

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AI Agent

Automate high-volume, routine healthcare requests, reducing wait times and freeing humans for complex cases

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AI Agent Assist

Support agents in real time during complex or emotional interactions with guided workflows, faster access to approved knowledge, and compliant response support

WHY ATENTO