Service lane delays. Recall anxiety. Connected-car frustration. Financing questions at the worst time.
Atento helps OEMs and dealer networks resolve issues quickly, keep customers informed, and protect brand trust, with AI that reduces noise and involves people in high-stakes moments.
A snapshot from our experience:
In automotive support, friction doesn’t stay contained. A vague repair update becomes repeat contacts. A warranty question turns into a dealer escalation. A slow response on social becomes a public thread. What customers reward is consistent, fast resolution across service, roadside, warranty, and connected-car support. When you remove the guesswork and close the loop the first time, performance improves, and costs drop.
A snapshot from our experience:
EV adoption, OTA updates, connected-car apps, subscriptions, and tighter dealer capacity have raised the bar. Customers expect the same experience whether they’re buying, booking service, tracking a repair, handling a recall, or calling roadside. Meanwhile, OEMs, captive finance, and dealers are often operating with fragmented tools and inconsistent processes, and customers feel the gaps.
We apply AI to reduce volume, raise consistency, and help agents resolve faster—without losing the human side that protects your brand.
Always-on support for high-volume intents like appointment scheduling, repair status, recall FAQs, roadside triage, billing questions, and password resets, with clean handoff when a case needs a human.
Real-time guidance for live agents: next-best action, knowledge retrieval, wrap-up support, and consistent handling across OEM and dealer scenarios, especially during spikes (recalls, launches, outages).
Turns interaction data into actions: top drivers of repeat contacts, dealer-level friction patterns, emerging quality issues, and “why customers call” trends—so you can fix root causes, not just handle volume.
