Welcome to Puerto Rico!
Onshore CX, Nearshore Savings
Welcome to Puerto Rico! Onshore CX, Nearshore Savings
Atento’s Puerto Rico operation delivers exceptional customer experience with the quality, compliance, and performance U.S. brands demand—at up to 30% lower cost. As a U.S. territory, Puerto Rico operates under the same federal regulations as the mainland, making it fully compliant for licensed and regulated work. With over 25 years of proven delivery excellence and scalable support models, Atento Puerto Rico is a trusted partner for brands looking to optimize CX without compromising standards.
U.S. Territory, 100% Compliance
Bilingual Talent That Lives U.S. Culture
Puerto Rico doesn’t just understand U.S. consumers, it’s part of the U.S. market. Our native English and Spanish-speaking teams live the culture, follow the trends, and naturally connect with the values, expectations, and communication styles of your customers.
Up to 30% Cost Savings
Reduce operational costs while maintaining high performance and full brand alignment.
Proven Reliability, Backed by 25+ Years of Delivery
Built for Speed.
Powered by Experience.
Atento’s established Puerto Rico operation offers:
- Omnichannel CX delivery
- AI-augmented agent performance
- Tech-enabled compliance and automation
- Quick ramp-up and scalable staffing
- Vertical expertise across industries
Easier Than You Think:
All major U.S. airlines offer non-stop flights to San Juan, Puerto Rico—making site visits easy, fast, and fully domestic.
Managing your CX operations in Puerto Rico is just as convenient as visiting any U.S. city. As a U.S. territory, no passport or visa is required for U.S. citizens, and direct flights connect you from major hubs in just a few hours.
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Onshore Quality, Nearshore Costs: The Puerto Rico CX Advantage
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Why Puerto Rico Is the Smartest CX Investment You Haven’t Made Yet
Every CX leader is chasing the same goals: deliver seamless service, connect with customers across languages and cultures, and do it all while reducing costs. In that equation, there’s one location that’s often overlooked, and it might just be the smartest move your brand hasn’t yet made.