Atento’s Puerto Rico operation delivers the customer experience U.S. brands demand, under the same federal regulations, on the same soil, with native bilingual teams who are part of the U.S. market, at up to 30% lower cost than the mainland.
Because Puerto Rico is a U.S. territory, your regulated work never leaves the country. HITRUST, HIPAA, PCI-DSS, SOC 2, U.S. labor law, and U.S. data residency are supported, by default.
HIPAA-aligned operations, PHI handling, member services, claims support.
High-volume customer care, technical support, retention programs.
PCI-DSS environments, collections, fraud ops, claims intake.
Across delivery models, leaders balance cost, quality, and compliance. Puerto Rico uniquely aligns all three for regulated U.S. CX work.
Onshore quality, full compliance — at full mainland cost.
U.S. regulatory alignment, native bilingual talent, and nearshore efficiency, up to 30% lower cost.
Lower cost, but compliance and cultural fit become a project of their own.
Our Puerto Rico teams are culturally fluent, aren’t approximating U.S. culture — they’re part of it. They watch the same Sunday games, follow the same brands, navigate the same banking and healthcare systems your customers do. So when they answer a call in English or Spanish, they’re not just speaking the language. They’re speaking the context.
works in customer-facing service or hospitality — fluency is built into the workforce, not trained in.
Atento’s Puerto Rico operation has been delivering enterprise-grade CX since 1999. With nearly 1,000 bilingual agents on the ground today, we serve large U.S. brands across the most demanding verticals — including Healthcare, Insurance, Telecommunications, and many more.
Years of continuous CX delivery from Puerto Rico
Bilingual agents currently delivering CX to U.S. Based enterprises.
U.S. federal regulatory framework — every program, every client
Member services, HIPAA-compliant call handling, and care coordination for one of the largest U.S. healthcare organizations.
Customer care, technical support, and retention operations supporting a leading U.S. telecommunications brand.
