Media &
Entertainment

Lights, Camera, Customer Satisfaction: Elevate Your Entertainment CX

Atento’s deep understanding of the media and entertainment industry lets us craft top-tier customer experiences that are fit for the stars. Our solutions, from Digital Customer Care to Cross-selling and Up-selling, cater to the unique demands of streaming services, gaming platforms, live events, and more. Partnering with us means leveraging advanced analytics, automation, and personalized engagement strategies to enhance customer satisfaction and drive growth.

Media & Entertainment Industry Trends

The Rise of Streaming Services:
With increased demand for streaming content, companies focus on providing a seamless user experience across multiple platforms.
We offer omnichannel support to ensure consistent and integrated customer service across all platforms.
AI and Machine Learning Magic:
AI and machine learning are transforming how users experience and discover content.
Atento leverages AI to provide tailored customer interactions, improving engagement and satisfaction.
Demand for Real-Time Customer Support:
With live events and gaming rising, instant customer support is a must.
We provide 24/7 support, ensuring your audience gets the help they need whenever they need it.
Data Security Spotlight:
Ensuring data security and privacy is paramount with increasing user data.
Atento employs best-in-class security measures to protect customer data and ensure compliance with regulatory standards.
Personalized Customer Experiences:
Customers expect interactions catering to their preferences and needs.
Through advanced analytics, we deliver personalized customer experiences that drive loyalty and satisfaction.
The Rise of Streaming Services:
With increased demand for streaming content, companies focus on providing a seamless user experience across multiple platforms.

We offer omnichannel support to ensure consistent and integrated customer service across all platforms.
AI and Machine Learning Magic:
AI and machine learning are transforming how users experience and discover content.

Atento leverages AI to provide tailored customer interactions, improving engagement and satisfaction.
Demand for Real-Time Customer Support:
With live events and gaming rising, instant customer support is a must.

We provide 24/7 support, ensuring your audience gets the help they need whenever they need it.
Data Security Spotlight:
Ensuring data security and privacy is paramount with increasing user data.

Atento employs best-in-class security measures to protect customer data and ensure compliance with regulatory standards.
Personalized Customer Experiences:
Customers expect interactions catering to their preferences and needs.

Through advanced analytics, we deliver personalized customer experiences that drive loyalty and satisfaction.

Sources:
Braze
Coremedia

Discover our success stories

Keeping the Spotlight Clean: Elevating Content Moderation for a Media Giant

Using AI Technology to ensure a safe and engaging user experience across platforms.

Delivering engaging customer experiences through People, Data and Technology

Our client is an American multinational, mass media and entertainment conglomerate, one of the best-known companies in the world and ranked in the Fortune 500 list of biggest companies in the United States by revenue.

Unleash Your Betting Potential with Unmatched Talent & Expertise

Our client is an online game software supplier traded on the London Stock Exchange Market who offers cutting-edge value-added solutions to industry leading operators.

Gamers taking care of gamers

A videogame giant from the Born & Digital industry needed to quickly implement a 100% remote operation with gamer profile agents to support their community. The project was fully structured in stages such as recruitment, selection and training.

Online onboarding

Partnership between Riot Games and Atento was implemented 100% remotely

How we can help

Acquisition:

  • Sales Support: Boost your sales with expert support.
  • Digital Sales: Drive online sales through effective strategies.
  • B2B Sales: Enhance business relationships and close deals.

Customer Experience: 

  • Customer Service: Provide exceptional service to your customers.
  • First Line Technical Support: Resolve technical issues efficiently.
  • Upselling: Increase revenue through strategic upselling.
  • Payment Issues Management: Handle payment-related queries smoothly.
  • Onboarding New Users: Ensure a seamless onboarding process for new customers.

Retention: 

  • Loyalty Programs Management: Strengthen customer loyalty with targeted programs.
  • CSAT Surveys: Gather valuable feedback to improve services.

Collections: 

  • Invoicing and Billing: Manage invoicing and billing with precision.
  • Payment Receipts Handling: Ensure timely and accurate payment processing.

Media & Entertainment
Customer Journey + Atento Solutions

Partner with Atento for a Blockbuster CX

Media & Entertainment Customer Journey + Atento Solutions

Partner with Atento for a Blockbuster CX

Communication & Media

Ready to make your CX a showstopper?

Contact us today, and let's create the next big hit together!
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