Media & Entertainment
CX Now Influences Revenue as Much as Content
In media and entertainment, every interaction shapes brand trust. Atento helps streaming platforms, gaming brands, broadcasters, publishers, and live entertainment companies deliver connected experiences powered by AI and led by people, strengthening the business outcomes that matter most:
- Retention and churn reduction
- Faster resolution during peaks and live events
- Better support for subscription, billing, and access issues
- More effective cross-sell and upsell opportunities
- Stronger moderation and safer digital environments
- Consistent experiences across voice, chat, messaging, and back office
The Market is Changing Fast. CX Has to Keep Pace
Fragmented Attention
New Monetization Models
High-Stakes Live Moments
AI with Operational Value
Trust as Part of Experience
See What Modern CX
Looks Like For Your Industry
Watch how Atento helps brands manage subscription support, access issues, live-event peaks, fan engagement, and AI-augmented service across channels.
AI Solutions Designed for Media and Entertainment Operations
Our AI solutions help media and entertainment companies automate intelligently, support agents in real time, and turn interaction data into decisions that improve customer and fan experiences.
AI Agent
Automates high-volume interactions across voice and digital channels, including login and access issues, subscription changes, billing questions, event information, content availability, and service updates. Ideal for brands managing scale, speed, and always-on audience expectations.
AI Agent Assist
Guides agents in real time during more complex interactions, such as failed payments, entitlement disputes, escalation cases, loyalty-sensitive moments, and premium audience support. It helps improve consistency, speed, and confidence in every conversation.
AI Advanced Insights
Analyzes customer interactions to uncover churn signals, recurring complaint themes, billing friction, service breakdowns, moderation patterns, and quality opportunities. It gives leaders a clearer view of where to act to improve performance.
Built for Subscription, Fan, and Community Operations
Atento combines CX consulting, AI, and scalable operations to help brands improve the experiences that matter most, from daily service to high-pressure demand spikes.
We support this industry through:
CX Consulting Tied to Business Goals
Support for High-Volume and Peak Moments
People-Led Delivery for Complex Cases
AI-Augmented Customer Operations
Capabilities for Trust and Safety Environments
A partner for Transformation Beyond Transactions
Your brand needs more than outsourced support. They need a partner that understands the link between CX, loyalty, monetization, fan engagement, and brand reputation.
Atento stands apart through:
