We are leaders in Latin America, serving the biggest names in sectors including Telecommunications, Banking/ Financial Services, Healthcare, Retail, Government and Born-digital services. Our unique expertise lies in combining data technology and digital tools with decades of experience in customer experience. This allows us to provide valuable insights for every step of the end/customer’s journey, resulting in more valuable experiences for consumers and companies.
Knowledge is our distinctive trait: we combine data technology and digital tools with our vast experience in consumer relationships to provide valuable insights for every step along the end-customer’s journey, making experiences more valuable for consumers and companies.
We routinely build up 10,000 hours of customer-service experience on human and digital channels, every 10 minutes.
To contribute to companies’ success by guaranteeing the best experience for their end-consumers.
To become the leading customer service solutions provider for clients in our markets.
We demonstrate honesty, transparency, respect and strong ethical principles. We do the right thing, even if nobody is watching or judging us.
We are protagonists. We fulfill our commitments and the promises we make. We’re dependable. We don’t make excuses.
We have a sense of urgency in everything we do. We make decisions and act fast. We make mistakes… But we don’t repeat them.
The customer is at the center of everything we do. We proactively look to provide the best service for our clients and add value. Our clients are the ultimate judges of our performance.
We are a single global company. We work and win as a single team.
