About us

At Atento, we are pioneers in Business Transformation Outsourcing (BTO), blending advanced technology with human touch to elevate the customer experience (CX) between brands and consumers globally. We provide tailored solutions across various industries, using both proprietary and partners technologies to establish genuine connections and lasting impressions. Our mission is to ensure every interaction is impactful, enhancing lives and adding tangible value to your business. Discover how our BTO approach can enhance your customer experience.

By integrating artificial intelligence with our BTO expertise, we offer cutting-edge solutions in customer experience and CX consulting. Our unique methodology enables us to uncover key insights throughout the customer journey, strengthening the bond between brands and consumers while refining the employee experience. At Atento, we transform every interaction into an opportunity to build more meaningful relationships and achieve exceptional business results.

We routinely build up 10,000 hours of customer-service experience on human and digital channels, every 10 minutes.

Mission and Vision

To contribute to companies’ success by guaranteeing the best experience for their end-consumers.

To become the leading customer service solutions provider for clients in our markets.


One Atento represents our culture and defines our way of working to position our company as number one in the industry. It includes 6 values, which are the commitments we must embrace and support with our actions and decisions.

Strategic partnerships

Seeing the world through our clients’ eyes

Taking care of our people

Talent makes the difference

Winning as a team

Collaboration takes us further

Agile and simple

We learn and transform

Open minds

There is always more to discover

Delivering results

Commitments fulfilled

Atento in numbers

Countries around the world
Relationship centers
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