Insights

CX news, interviews, articles, inspirations, and trends.

This is the place to be on top of the latest and what’s coming up next from Atento’s point of view.

People and AI in Harmony: Challenges and Opportunities in the Evolution of CX in 2024

Multilingual Hubs: Winning Customer Loyalty in a Culturally Diverse Business World

Atento and the Evolution of CX: Celebrating 25 Years of Innovation and Leadership

Experts insights

The Digital Transformation and Its Impact on Busin...

Today Frost & Sullivan, the global consulting firm specializing in growth strategies, has published the article “Rethinking Business Process Outsourcing: Technologies and Processes Focused on the Customer Experience” sponsored by Atento S.A. (NYS...

Atento recognized as a leading company in CX mana...

The Everest Group has selected Atento as one of the leading companies in Customer Experience Management (CXM) in its annual PEAK Matrix Assessment 2020 report. The Everest Group report evaluated 37 companies specialized in CXM services, considering t...

Atento is the clear leader in the Latin American ...

Atento S.A. (NYSE: ATTO, “Atento” or “Company”), one of the world’s five largest providers of customer relationship management and business process outsourcing (CRM/BPO) services, announced today that Frost&Sullivan confirmed the Company’...

Atento, chosen as one of the most innovative compa...

Atento has been recognized as one of the most innovative companies in the Services sector, according to the Valor Inovação 2020 Award, a ranking prepared the Brazilian newspaper Valor Econômico in partnership with PwC´s consulting firm Strategy&a...

Atento Receives Frost & Sullivan’s 2021 Pr...

Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process outsourcing services in Latin America, and among the top five providers globally, announced today that it is t...

Atento is recognized as a leader in the 2021 Gartn...

The report by Gartner evaluates companies based on their completeness of vision and ability to execute. Atento is named as a Leader in the 2021 Gartner Magic Quadrant. NEW YORK – 16 Feburary 2021.Atento, one of the five largest global providers of ...

Atento Recognized by Frost & Sullivan as a Gr...

Atento led the Radar Frost in Innovation (score of 4.5 out of 5); obtaining an above-average score on the Growth Index New York 11 March 2021.Frost & Sullivan has recognized Atento as a leader in the Frost Radar™: for Customer Experience Outsou...

HFS Research names Atento Top Ten Digital Contact...

HFS Research’s 2021 Best of the Best Service Providers report names Atento one of the world’s top ten Digital Contact Center Providers Atento receives high rankings in subcategories for “Scale and Delivery”, “Voice of the Customer” and �...

Why Hispanic Heritage Month is Key for US Businesses

8 Ways AI is Transforming Customer Experience (CX)

Generative AI Transforming Collections

Success Stories: Taking Customer Experience to the Next Level

The Importance of Consumer Feedback to Improve CX

The Human Touch in Customer Experience

Humanizing the Digital Customer Experience

The Future of Customer Service: Emerging Trends and New Standards for 2024

Customer Experience Services for U.S. Hispanics: A Debt that Can Lead to Thriving Business

Innovation in Customer Experience Technology

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