Press

This is where you will find the latest news from Atento.

Press Releases

From personalization to hyper-personalization and from automation to hyper-automation of the customer journey, the future of CX is all about prediction and delight to attract and retain new consumers The analysis of interactions through various channels allows the detection of the profile, lifestyle, needs and desires of users   Madrid, September 23rd, 2024. Atento Luxco […]
The company excels in the innovation and growth matrices by offering CX transformation solutions and demonstrating its innovation capabilities. Madrid, September 12th 2024. Atento Luxco 1 (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services and an industry leader in Latin America, has once […]
The executive has more than 30 years of experience in leading large finance, consulting and technology multinationals. Flecha de Lima takes on the challenge of generating value for the company through innovative and disruptive solutions in the Customer Experience market.    São Paulo, August 19, 2024 – Atento Luxco 1 (“Atento” or the “Company”), one […]
The combination of advanced technology and human touch drives satisfaction, loyalty, and results for the healthcare industry. State-of-the-art technology and data analytics allow healthcare providers to tailor their services to each patient’s individual needs.   Madrid, August 20, 2024. Atento Luxco 1 (“Atento” or the “Company”), one of the world’s largest providers of customer relationship […]
The company’s new ESG report shows a decrease in its carbon footprint by 32.6% since 2020 and a reduction in Scope 1 emissions by 11.65% Atento’s commitment to the professional development of its employees has been reflected in more than 43 million hours invested in training, 25% more than in 2022   Madrid, August 20, […]
With virtual simulators and advanced AI resources, the training laboratory inaugurated by the company, called Atento CX Lab, provides a more playful, interactive and dynamic training, with agents immersing themselves in the universe of the brand they represent. Conceived and developed by an architect diagnosed with autism spectrum disorder (ASD), leader of the company’s projects […]
The proprietary tool revolutionizes recruitment in the customer service sector by creating genuine and personalized interactions with candidates, which simulate real scenarios faithful to brands Smart Recruiter optimizes the efficiency of the selection process and improves the quality of hires, providing better service to Atento’s customers More than 4,000 candidates have participated in the selection […]
As part of its Business Transformation Outsourcing strategy, Atento in Colombia has developed a plan to migrate its data center infrastructure. This initiative represents a significant investment in technology to transform the operating model by enhancing scalability, increasing flexibility, and improving the customer experience.   Colombia, June 24th, 2024. Atento Luxco 1 (“Atento” or the […]