Cookies are files that are downloaded to the user’s device when accessing certain websites and applications that can be used for a wide variety of purposes, such as recognizing you as a user, obtaining information on your browsing habits, or customizing the way content is displayed. The specific ways in which we use these technologies are described below. The information collected by the cookies is anonymous and does not contain any sensitive information, as no data that can identify the user personally are collected.
Atento uses cookies to track users’ interactions with the atento.com website, hereinafter referred to as “the website.” Cookies can recognize a user’s browser, as well as the type of device from which the website is accessed, and they are used primarily to facilitate the next visit and make the website more user-friendly. In summary, Atento uses the cookies to:
The information obtained by the cookies can be processed solely by the website publisher and/or by third parties hired by the publisher to provide a service. All cookies used by Atento are third-party, shown in the charts below under the “Provider” heading. With regard to expiration, the cookies may be session and persistent. The former are stored only while the browser is open, while the latter are not deleted when the browser is closed, rather once the established storage period for the purpose of the cookie has ended. As indicated, the cookies used by Atento, as well as their purpose, expiration and source, are as follows:
TECHNICAL COOKIES: Cookies strictly necessary to provide a service or the content requested by the user. These are responsible for technical aspects such as identifying records and managing tool preferences in the use, interaction and location of to the content. The technical cookies used by Atento are the following:
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| __cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. | |
| _GRECAPTCHA | 5 months 27 days | This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. | |
| _uetsid | 1 day | Bing Ads sets this cookie to engage with a user that has previously visited the website. | |
| _uetvid | 1 year 24 days | Bing Ads sets this cookie to engage with a user that has previously visited the website. | |
| _wpfuuid | 1 year 1 month 4 days | This cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon. | |
| AtentoCom443Affinity | session | Description is currently not available. | |
| AtentoCom443AffinityCORS | session | Description is currently not available. | |
| cf_ob_info | 1 minute | The cf_ob_info cookie is set by Cloudflare to provide information on HTTP Status Code returned by the origin web server, the Ray ID of the original failed request and the data center serving the traffic. | |
| cf_use_ob | 1 minute | Cloudflare sets this cookie to improve page load times and to disallow any security restrictions based on the visitor’s IP address. | |
| client_token | 10 hours | Dailymotion places this cookie as an anonymous access token used by the Video Player, to access the API that stores content metadata when a user is not authenticated. | |
| cookielawinfo-checbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Analytical Cookies”. | Atento |
| cookielawinfo-checkbox-advertisement | 1 year | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category “Advertising Customization Cookies”. | Atento |
| cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category “Technical cookies”. | Atento |
| cookietest | session | Cookie used to remember the user’s acceptance of the privacy policy. | |
| elementor | never | The website’s WordPress theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time. | |
| li_gc | 6 months | Linkedin set this cookie for storing visitor’s consent regarding using cookies for non-essential purposes. | |
| lidc | 1 day | LinkedIn sets the lidc cookie to facilitate data center selection. | |
| MSPTC | 1 year 24 days | Description is currently not available. | |
| PHPSESSID | session | This cookie is native to PHP applications. The cookie stores and identifies a user’s unique session ID to manage user sessions on the website. The cookie is a session cookie and will be deleted when all the browser windows are closed. | |
| pll_language | 1 year | Polylang sets this cookie to remember the language the user selects when returning to the website and get the language information when unavailable in another way. | |
| SRM_B | 1 year 24 days | Used by Microsoft Advertising as a unique ID for visitors. | |
| ts | 1 year 1 month | This cookie is provided by the PayPal. It is used to support payment service in a website. | Paypal |
| UserMatchHistory | 1 month | LinkedIn sets this cookie for LinkedIn Ads ID syncing. | |
| usprivacy | 1 year 1 month | This is a consent cookie set by Dailymotion to store the CCPA consent string (mandatory information about an end-user being or not being a California consumer and exercising or not exercising its statutory right). | |
| viewed_cookie_policy | 1 year | The GDPR Cookie Consent plugin sets the cookie to store whether or not the user has consented to use cookies. It does not store any personal data. | |
| VISITOR_PRIVACY_METADATA | 6 months | Description is currently not available. |
ANALYTICAL COOKIES: These cookies collect information on the use of the site, such as time spent and content viewed by the readers to measure performance and improve the browsing experience. The main objectives of this type of cookies are to:
Here are details on the analytical cookies used by Atento:
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| _clck | 1 year | Microsoft Clarity sets this cookie to retain the browser’s Clarity User ID and settings exclusive to that website. This guarantees that actions taken during subsequent visits to the same website will be linked to the same user ID. | |
| _clsk | 1 day | Microsoft Clarity sets this cookie to store and consolidate a user’s pageviews into a single session recording. | |
| _ga | 2 years | Used by Google Analytics to distinguish unique users by assigning a number generated randomly as a client identifier, making it possible to calculate visits and sessions. | |
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. | |
| _gat_gtag_UA_160271668_1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
| _gat_UA-160271668-1 | 1 minute | This is used to distinguish users and to limit the percentage of requests. | |
| _gid | 1 day | Cookie used by Google Analytics to store and update a unique value for each page visited. | |
| _hjAbsoluteSessionInProgress | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| _hjFirstSeen | 30 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| _hjid | 1 year | This cookie is associated with HotJar web analytics services and functions, which uniquely identifies a visitor during a specific browsing session, and indicates that it is part of a sample of visitors. | HotJar |
| _hjIncludedInPageviewSample | 2 minutes | Cookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors. | HotJar |
| _hjIncludedInSessionSample_3164080 | 1 hour | Description is currently not available. | |
| _hjSession_* | 1 hour | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. | |
| _hjSessionUser_* | 1 year | Hotjar sets this cookie to ensure data from subsequent visits to the same site is attributed to the same user ID, which persists in the Hotjar User ID, which is unique to that site. | |
| AnalyticsSyncHistory | 1 month | Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie. | |
| CLID | 1 year | Microsoft Clarity set this cookie to store information about how visitors interact with the website. The cookie helps to provide an analysis report. The data collection includes the number of visitors, where they visit the website, and the pages visited. | |
| dmvk | session | This cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics. | Dailymotion |
| MR | 7 days | This cookie, set by Bing, is used to collect user information for analytics purposes. | |
| pardot | past | The pardot cookie is set while the visitor is logged in as a Pardot user. The cookie indicates an active session and is not used for tracking. | |
| SM | session | Microsoft Clarity cookie set this cookie for synchronizing the MUID across Microsoft domains. | |
| v1st | 1 year 1 month | This cookie is set by the provider TripAdvisor. This cookie is used to show user reviews, awards and information recieved on the community of TripAdvisor. It helps to collect information about how visitors use the website. | TripAdvisor |
ADVERTISING CUSTOMIZATION COOKIES: These cookies obtain information on the user’s browser to manage advertising spaces and to offer more relevant quality content for them based on their preferences. Atento uses the following:
| Cookie | Duration | Description | Provider |
|---|---|---|---|
| _fbp | 3 months | This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. | |
| _gcl_au | 3 months | This is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time. | |
| ANONCHK | 10 minutes | The ANONCHK cookie, set by Bing, is used to store a user’s session ID and verify ads’ clicks on the Bing search engine. The cookie helps in reporting and personalization as well. | |
| bcookie | 1 year | LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. | |
| bscookie | 1 year | LinkedIn sets this cookie to store performed actions on the website. | |
| CONSENT | 16 years 6 months 6 days 6 hours 9 minutes | Cookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen. | |
| fr | 3 months | The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. | |
| IDE | 1 year 24 days | Used to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen. | |
| li_sugr | 3 months | LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant. | |
| MUID | 1 year 24 days | Bing sets this cookie to recognise unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations. | |
| sid | past | Measures the performance of the ads and provides recommendations – Google | |
| test_cookie | 15 minutes | Used by Google DoubleClick to serve website visitors with relevant ads, and to check if the user’s browser supports cookies. | |
| VISITOR_INFO1_LIVE | 5 months 27 days | Attempts to calculate the user’s bandwidth on pages with embedded YouTube videos. | |
| YSC | session | Records a unique identification to maintain statistics on which YouTube videos were seen by the user. | |
| yt-remote-connected-devices | never | Stores the user’s video player preferences using embedded YouTube video | |
| yt-remote-device-id | never | Stores the user’s video player preferences using embedded YouTube video. | |
| yt.innertube::nextId | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. | |
| yt.innertube::requests | never | YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
You can use the cookie configuration pane that is shown when loading the website to accept or reject the cookies that require your consent. You can exercise your cookie deactivation and deletion rights at any time on this website, and also modify the configuration by accessing the “cookie configuration” pane through the link in the website footer or through the browser options. To access the configuration of your browser:
With regard to Google Analytics, you can deactivate the cookies at any time through the voluntary Google Analytics exclusion system, available here.
Users can find information on International Data Transfers (IDTs) to other countries that may be done by third parties in this cookie policy in their corresponding policies.
