CX Solutions

Digital Sales

Create meaningful, brand-building connections with prospects through their preferred channels, accelerating your sales pipeline and increasing conversions.

B2B Sales / Inside Sales

Enhance the efficiency of your sales funnel with our lead generation and management strategies, focused on identifying and nurturing prospects to enable sustainable sales outcomes.

Cross-up and up-selling

Bring more value to your customers, with personalized messaging, focused on increasing average order value and overall profitability.

Digital Customer Care

Comprehensive digital care ecosystems, supported by predictive analytics to deliver frictionless customer care through digital channels.

Content Moderation

We implement social media listening to deliver monitoring and moderation services supported by semantic technology and digitally-savvy agents.

Retention

Through advanced analytics, we anticipate potential cancellation requests and design strategies to reduce churn, while maximizing results.

Shielding

A data-driven solution that monitors customer behaviors to anticipate service cancellations, based on risk scores and interaction insights.

Digital Early Collections

By integrating into your CRM, our solution leverages chatbots, automated email and messaging to streamline recovery strategies.

B2B Collections

Compassionate, high-skilled agents, supported by predictive models and speech analytics, design tailored strategies to maximize collection initiatives.

Late Collections

We design contact strategies based on a holistic understanding of delinquent accounts, determining the most effective payment models for each client.

Legal BPO

An comprehensive solution with automated file scanning and analysis capabilities, as well as CRM and Omnichannel platform integration for end-to-end case management

Credit Origination – Cards

We combine process automation and database integrations to design a secure and frictionless credit card acquisition experience.

Legal Confidentiality Automation

With OCR and semantic technology, our solution scans and process large amounts of information to extract quality actionable legal data.

Back-Office Automation

Our CX consultants determine optimal ways of integrating automation to enable a structured and streamlined document management.

RPA Factory

Achieving a comprehensive understanding of your operation, we introduce automation in critical steps, optimizing processes and reducing costs.

Banking Accounts

Our Bank Account solution provides customers with a simplified registration process that enhances satisfaction and trust.
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