Consumer Goods

From Cart to Consumer’s Hearts

In the always-evolving aisles of today’s consumer goods market, the real differentiator is a customer experience that delights. At Atento, we facilitate transactions and foster relationships. By integrating Artificial Intelligence with our deep-rooted industry insights, we ensure your brand doesn’t just sell products—it moves hearts.

Discover our success stories

Dynamic Strategies Propel Water Company’s Success

A leading bottled water company has redefined customer service by efficiently combining voice and chat interactions to facilitate orders, billing, and complaint handling.

Strategic Improvement in Multinational Appliance Operations

A trailblazer producing major appliances and consumer electronics set out to redefine customer service by integrating back-office operations with front-end channels to enhance satisfaction and loyalty.

Transforming Sales with AI-Driven Precision

Atento AI Studio empowered a Rewards Program company to refine its sales strategy by leveraging advanced generative AI and data-driven insights, resulting in a more tailored and effective sales approach.

How we can help

Integrating Services Across the Consumer Goods Customer Journey

Acquisition: Our strategies are designed to attract attention in a crowded market, using advanced digital marketing techniques and social media prowess to engage potential customers, bolstered by attractive offers and discounts that turn prospects into purchasers.

Customer Experience: We provide personalized, AI-fueled omnichannel support that guarantees fast and effective resolutions to customer inquiries, ensuring a smooth and satisfying journey from initial contact through every subsequent interaction.

Retention: We support programs that foster enduring customer connections, offering AI analytics to personalize loyalty rewards even further, elevate satisfaction, and encourage repeat business.

Back-office: We streamline essential processes such as order management, payment processing, and returns, elevating operational efficiency to enhance customer trust and build a reliable foundation for sustained growth.

Consumer Goods Industry
Customer Journey + Our Solutions

1. Awareness

3. Consideration

5. Purchase

7. Loyalty

2. Research

4. Purchase decision

6. Post-purchase

8. Recommendation

Consumer Goods Industry
Customer Journey + Our Solutions

Consumer goods

Ready to take your brand to the next level of customer experience?

Contact us
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