As cloud technologies began to demonstrate immediate benefits upon implementation and pandemic changes required people to work remotely, Atento knew it was time to move to the cloud.
Our client is a crypto financial service serving as the official exchange provider. In our evaluation process, we searched for the best partner to deliver the seamless experience cryptocurrency users expect.
Challenges
Difficulty updating on-premises platform
Lack of integration with other systems
Difficulty supporting client SLAs
Strategy
Offer a powerful cloud-contact center that supports end consumers while providing a better agent experience
Deliver an integrated multichannel experience, including voice, chat, email, and SMS
Search for the best technology partner to interconnect with other local BPOs
Establish a stable platform that exceeds our SLA commitments
Results
155 workstations active within a week
Organized traffic rerouting and segmentation to 3 local BPOs in 4 days
A stable platform that sustains our clients’ growth
Learn how Atento chose the right partner by downloading this case study
