We ensured our strategy is aligned with the Sustainable Development Goals (SDGs) from the United Nations 2030 Agenda to support achieving the major global goals through our local actions.
At Atento, we have focused not only on analyzing those SDGs on which we already have a positive impact with our actions, but also on those on which we want to boost our positioning. We guarantee that each SDG is meaningful for our key stakeholders.
We create long-term, sustainable,
shared value
We promote their training and motivation to ensure quality service
We offer the highest quality service in managing relationships with their own clients and other BPO processes
We establish a collaborative framework to promote relations with employees
We provide the necessary information so that society can understand our business model national and international organizations.
We present our point of view and listen to their concerns in different areas.
We create ways of collaboration that facilitate the creation of synergies.
We develop a beneficial business relationship for both parties that’s positive for our environment.
We build collaborative projects together to achieve sustainable development in society
Guarantee the continuity of essential services for citizens, such as medical care, through a remote and secure customer service.
Take measures to protect the health and safety of our employees, especially in the face of COVID-19, promoting remote work and improving hygiene protocols.
Promote entry into the labor market through education in the communities where we are present.
We promote gender equality inside and outside our company.
Accelerate the expansion of our Next Generation Services and solutions to drive sustainable growth, seeking new growth channels and advancing towards operational excellence.
Promote the social and labor inclusion of people in vulnerable situations.
Contribute to the development of responsible citizenship through corporate volunteering.
Promote the optimal use of natural resources through awareness and the use of technological innovations.
Fight against bribery and corruption in all its forms.
We create Partnerhips and Alliances to support the achievement of the SDGs in all countries, especially in developing countries.
To ensure inclusive, equitable and quality education and promote learning opportunities.
Guarantee the continuity of essential services for citizens, such as medical care, through a remote and secure customer service.
Take measures to protect the health and safety of our employees, especially in the face of COVID-19, promoting remote work and improving hygiene protocols.
Promote entry into the labor market through education in the communities where we are present.
We promote gender equality inside and outside our company.
Accelerate the expansion of our Next Generation Services and solutions to drive sustainable growth, seeking new growth channels and advancing towards operational excellence.
Promote the social and labor inclusion of people in vulnerable situations.
Contribute to the development of responsible citizenship through corporate volunteering.
Promote the optimal use of natural resources through awareness and the use of technological innovations.
Fight against bribery and corruption in all its forms.
We create Partnerhips and Alliances to support the achievement of the SDGs in all countries, especially in developing countries.
To ensure inclusive, equitable and quality education and promote learning opportunities.
Due to our established ESG practices, we were evaluated by an independent organization. We received the certification that our processes in Brazil, Colombia, Peru, Puerto Rico, and Mexico comply with ISO 26000, the international standard for Social Responsibility.
Thanks to our ESG practices, we have been certified with ISO 26000 for Social Responsibility
