Seasoned multicultural teams can quickly adapt your CX framework to fit the linguistic and cultural needs of the US Hispanic market.
Atento Virtual Hub allows centralized CX operation management, including performance optimization and KPI adherence. Through our Virtual Hubs, we keep track of every aspect of service delivery, from our fully-digital recruitment process to align with your business objectives.
Atento@Home is a secure, cloud-based solution that expands our value added in various business scenarios where location flexibility is a must, such as rapid ramp up, access to specialized talent, extra hours support, and/or business continuity plans in case of pandemics, natural disasters, or law changes.
USA is the country with the second largest Hispanic population in the world. Providing personalized customer experiences is essential for brands to cultivate and capture this profitable segment and achieve competitive differentiation. We provide seamless omnichannel solutions in native Spanish for the 20% population others are neglecting.
Latin America is our playground, and we’ll make it yours too. We provide the people, expertise, and processes to build a scalable, cost-efficient operation for your Hispanic customers.
Our people-first digital recruitment framework allows us to attract, hire and develop dynamic and diverse CX professionals to be your brand’s voice.
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