Retail & E-Commerce
Order issues cost more than time—they cost customers. Atento’s AI tech-forward solutions enable retail and e-commerce teams to resolve problems faster, reduce repeat inquiries, and operate with confidence at peak scale.
Outcomes That Matter
When CX works in commerce, it shows up fast: fewer repeat contacts, higher conversion, stronger loyalty, and better control during peaks.
What retail and e-commerce teams have achieved with us:
Peak Readiness
for peak campaigns
40% lower turnover-related costs
Post-Purchase Fixes
+15% repurchase rate
40% fewer escalations
E-commerce Growth
10% productivity gain
Discover How We Make Every Step Of The Retail Journey Effortless For Customers
What CX Leaders Are Up Against
You’re dealing with more channels, more volume, and less patience. And the problems that annoy customers most are the ones that show up every day.
Where things break most often:
Order status chaos
Returns and Refund Anxiety
Loyalty Issues
Delivery Exceptions
Promo and Pricing Confusion
Disputes and Fraud
AI That Speeds Resolution, Without Making The Experience Feel Robotic
We apply AI where it makes support better right away: speed, consistency, and smoother operations.
AI Agents
Handle high-volume questions such as order status, delivery updates, return eligibility, and store pickup so customers get answers quickly
AI Agent Assist
Helps your teams real-time with the correct info and next steps, especially during escalations, exceptions, and policy-sensitive conversations
AI Advanced Insights
Shows what’s really driving contacts and complaints, so you can fix issues earlier and stop the same problems from coming back
Built For Always-on, High-Volume Retail Operations
What makes Atento work for retail & e-commerce:
Omnichannel delivery:
across voice,
chat, messaging, and email
Scale for peaks:
launches, promos, and seasonal surgs
Quality oversight:
to keep answers consistent
Operational discipline:
to protect SLA
and cost
Global coverage:
with local execution
Proof From Real Programs
Ready to stop the repeat issues?
Connect with a CX Expert