Unleashing The Betting Potential with Unmatched Talent
Our client is an online game software supplier traded on the London Stock Exchange Market who offers cutting-edge value-added solutions to industry leading operators.
Through the strategic deployment of Xtrabot, the travel company not only achieved its goals of boosting customer satisfaction and reducing operational costs but also redefined the customer experience, proving that innovative technology can bring a personal and efficient touch to digital customer service.
Transforming B2B and B2C Customer Care with Process Efficiency
In the dynamic world of customer care, efficiency and cost-effectiveness are paramount, especially across both B2B and B2C operations. This case study showcases how Atento spearheaded a transformative strategy to enhance process efficiency and reduce costs, setting a new standard in customer service operations.
Strategic Improvement in Multinational Appliance Operations
A trailblazer producing major appliances and consumer electronics set out to redefine customer service by integrating back-office operations with front-end channels to enhance satisfaction and loyalty.
Social Media and Talented CX service for complaints
Our client is Latin America´s biggest payment systems company, as well as one of Brazil´s largest credit and debit card operators. The company trusted Atento to improve its customer satisfaction levels by providing their CX expertise to transform the company´s service culture.
This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service, and built the loyalty of the power utility’s customers. The use of virtual services was extended and service costs were down 30%.
Revolutionizing Customer Service for a Pharmacy Group
A leading Pharmacy group sought to enhance its customer service by transitioning to a sales-oriented approach. The goal was to provide quality service, leading to the successful sale of products while maintaining high customer service standards.
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