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CX Magazine

Next Generation CX is Atento’s digital magazine focused on news about Digital Transformation, new technologies, Customer Experience and quality knowledge on current issues that are affecting companies. In this magazine you’ll find everything about trends, case studies, interviews with opinion leaders and executives of large companies. Published quarterly, it is available in Spanish, English and Portuguese.
New issue no. 22 - November 2025

The Student Experience: The Cornerstone of Tomorrow’s University

Higher education is undergoing a profound transformation. In this new edition of CX Magazine, Atento brings together leaders from across the academic and student experience landscape, including APUS, The Valley, IESE, CREUP, CEU, UEES, ESIC, IEP Ranvier, and UNIR, to explore how learning, teaching, and engagement are evolving in the university of the future.

Through exclusive interviews, expert insights, and real-world case studies, this issue explores how artificial intelligence, omnichannel strategies, predictive analytics, and automation are transforming the way institutions connect with students, delivering experiences that are more human, agile, and personalized.

Don’t miss this edition. Discover how innovation and experience management are redefining the future of learning.

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Previous Issues

November 2025

Issue Nº 21

Higher education is undergoing a profound transformation. In this new edition of CX Magazine, Atento brings together leaders from across the academic and student experience landscape, including APUS, ...
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May 2025

Issue Nº 20

This new edition of CX Magazine takes you inside the strategies reshaping how brands connect with today’s hyper-demanding customers. From Nespresso’s sensory retail experience to Worten’s digital-firs...
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February 2025

Issue Nº 19

We invite you to explore the latest edition of our magazine, where we dive into how omnichannel strategies are transforming customer experience on a global scale. In this issue, leaders from Cabi...
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November 2024

Issue Nº 18

Just Eat, Nacex, Hylant Mexico, share great stories of innovation in operations, technology and Customer Experience....
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July 2024

Magazine – Issue Nº 17

Our 17º edition of Next Generation CX Magazine focuses on the Present and Future of Customer Experience. New Business Case with Fnac, Avanza, Parques Reunidos, Eroski, Banbajio y Alelo, show us the...
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March 2024

Magazine – Issue Nº 16

Our sixteenth edition of Next Generation CX Magazine focuses on the Disruptive Impact of Artificial Intelligence on the Customer Experience. Conforama, Nissan, Aldi and the fina...
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