Technology Ecosystem
Your Business Transformation Outsourcer
(BTO)
(BTO)
PROOF POINTS
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Capabilities
Tech Capabilities that elevate your Total Experience
Improve CX, increase efficiency, and accelerate ROI with AI-enabled delivery and human expertise.
CX Consulting
Business process optimization
CX Journey redesign
Process mining
Customer journeys improvements toward a memorable CX
- Fully mapped journey
- NLP & AI analysis
- Conversational interface
- Brand persona
- Process Mining
Analytics
Speech analytics
Big data and Predictive models
Sentiment analysis
Data science applied to drive added business value
- Predictive analysis and models
- Speech and Text Analytics
- Business insights: NBAs, NBOs
Artificial Intelligence
Our AI Platform: Atento AI Studio
It includes a powerful trio that is the foundation of our services:
- Atento Insights: decipher the language of Data
- Atento Knowledge: empowering teams with an AI co-pilot
- Atento Conversations: a unique AI brand persona with your brand’s voice
Customer Engagement
Omnichannel CRM
Social media engagement
IOT Relationship Management
Building memorable, omnichannel, and agile CX
- Social Media Engagement
- Contact Center as a Service
- CRM
- 360 Customer View
Intelligent Automation
Task Automation (RPA)
Business Process Automation
Intelligent Automation
Back and front-office intelligence automation to boost efficiency + CX
- Hyperautomation
- Task and Biz process automation
- Process mining
Cybersecurity
Cybersecurity operations
Client Risk Management
Security by Design
Security @ the core of our operations to protect our clients
- Business continuity
- Client Risk Management
- 360 protection, detection, and response
Lower
Cost-to-Serve
Higher Value
& Differentiation
AI improves efficiency. Peole deliver nuance. Together, they drive measurable outcomes
ECOSYSTEM
Our services portfolio is continuosly evolving to build the CX of the future
STRATEGIC PARTNERSHIP
Partner ecosystem that expands what we can deliver
Through our strategic partnership with Tech Mahindra, we bring together transformation expertise and consulting strength to accelerate enterprise programs across markets.
Together, we leverage our CX and AI solutions, technologies, analytics, and CX consulting to deliver practical, scalable solutions, aligned to business outcomes and operational performance.
EXPLORE PARTNERSHIPS
Find the right solution - fast
Filter by capability and asset type to explore our ecosystem and what it enables for your business
Artificial Intelligence
Artificial Intelligence
Artificial Intelligence
Artificial Intelligence
Artificial Intelligence
Artificial Intelligence
Analytics
Analytics
Analytics
Analytics
Analytics
Intelligent Automation
Intelligent Automation
Intelligent Automation
Intelligent Automation
Intelligent Automation
Customer Engagement
Customer Engagement
Customer Engagement
Customer Engagement
Customer Engagement
Customer Engagement
Customer Engagement
Customer Engagement
Customer Engagement
Customer Engagement
Customer Engagement
Customer Engagement
Customer Engagement
Customer Engagement
CX Consulting
CX Consulting
Cybersecurity
Cybersecurity
Cybersecurity
