Technology Ecosystem

Your Business Transformation Outsourcer
(BTO)

PROOF POINTS

Do you know that...

We deployed +70,000 agents @home in a month

+60M US$ invested in technology

+1,000 RPA bots make our clients' operations up to 25% more efficient

We are the 1st BPO worldwide to receive the ISO 56002 Innovation standard

We accumulate +10,000 hours of CX know-how every 10 minutes

We are approx. 1,000 IT professionals in 17 countries, specializing in CX technologies

Capabilities

Tech Capabilities that elevate your Customer Experience

Improve CX, increase efficiency, and accelerate ROI with AI-enabled delivery and human expertise.

CX Consulting

Business process optimization 
CX Journey redesign 
Process mining

Customer journeys improvements toward a memorable CX

Fully mapped journey
NLP & AI analysis
Conversational interface
Brand persona
Process Mining

Analytics

Speech analytics 
Big data and Predictive models 
Sentiment analysis

Data science applied to drive added business value

Predictive analysis and models
Speech and Text Analytics
Business insights: NBAs, NBOs

Artificial Intelligence

Our AI Platform: Atento AI Studio

It includes a powerful trio that is the foundation of our services:

Atento Insights: decipher the language of Data
Atento Knowledge: empowering teams with an AI co-pilot
Atento Conversations: a unique AI brand persona with your brand’s voice

Customer Engagement

Omnichannel CRM 
Social media engagement 
IOT Relationship Management

Building memorable, omnichannel, and agile CX

Social Media Engagement
Contact Center as a Service
CRM
360 Customer View

Intelligent Automation

Task Automation (RPA) 
Business Process Automation 
Intelligent Automation

Back and front-office intelligence automation to boost efficiency + CX

Hyperautomation
Task and Biz process automation
Process mining

Cybersecurity

Cybersecurity operations 
Client Risk Management 
Security by Design

Security @ the core of our operations to protect our clients

Business continuity
Client Risk Management
360 protection, detection, and response

Lower
Cost-to-Serve

Higher Value
& Differentiation

AI improves efficiency. Peole deliver nuance. Together, they drive measurable outcomes

ECOSYSTEM

Our services portfolio is continuosly evolving to build the CX of the future

STRATEGIC PARTNERSHIPS

An Ecosystem Built to Accelerate CX Transformation

Unifying AI and Human Expertise

Through our strategic partnership with Cresta, we integrate enterprise CX AI into Atento’s BTO model to create connected, hybrid operations. AI agents automate routine interactions, AI-powered assistance helps human experts perform more effectively, and conversation intelligence turns customer interactions into continuous insights.

Together, we help enterprises move beyond isolated pilots and deploy AI across CX with the strategy, technology, and operational expertise needed to scale.

Expanding Global Transformation Capabilities

Our partnership with Tech Mahindra combines Atento’s nearshore CX leadership, AI solutions, and operational expertise with Tech Mahindra’s global technology, consulting, and digital transformation capabilities.

Together, we deliver end-to-end transformation solutions supported by generative AI, automation, analytics, process mining, virtual assistants, and conversational AI, helping global enterprises improve agility, scalability, operational efficiency, and digital CX.

Together

We help enterprises move beyond isolated pilots and deploy AI across CX with the strategy, technology, and operational expertise needed to scale.

We deliver end-to-end transformation solutions supported by generative AI, automation, analytics, process mining, virtual assistants, and conversational AI, helping global enterprises improve agility, scalability, operational efficiency, and digital CX.

EXPLORE PARTNERSHIPS