As cloud technologies began to demonstrate immediate benefits upon implementation and pandemic changes required people to work remotely, Atento knew it was time to move to the cloud.
Our client is a crypto financial service serving as the official exchange provider. In our evaluation process, we searched for the best partner to deliver the seamless experience cryptocurrency users expect.
Our client is Latin America´s biggest payment systems company, as well as one of Brazil´s largest credit and debit card operators.
The company trusted Atento to improve its customer satisfaction levels by providing their CX expertise to transform the company´s service culture. They needed to drive CX excellence at all levels, improving customer satisfaction rates when dealing with complaints through voice and digital channels.
Conversion of IVR to WhatsApp bot reduced service response time.
Captures attention and loyalty.
Boosting insurance plans sales for a multinational bank
Reducing operational costs and increasing customer satisfaction via a swift response service.
Reduce lead-time and eliminate errors in auto loan processes
Alternative means of transferring money from the USA to El Salvador.
Based on Agile methodology and focus on the consumer experience, the project consisted of operationalizing the entire transactional Back Office of a payroll card operation, achieving an increase in processing capacity and a consequent increase in sales.
Loans - personal, automobile, and mortgage
Credit and debit card management
Banking account
Credit applications
Transaction verification
Remote payments
Invoicing
Policy inquiries
Documentation requests
Customer complaints
Bank portfolio (B2B2C)
Cross & Upselling services
Policy sales
Renovation
Lines of credit
Past-due loans
Personal and business loans
Outstanding premium policy
Internal back-office processes: document management
Document scanning
Analysis and validation
Account creation
Credit application
Payroll loans
Cards
Mortgages
Policy issuance
Claim processing
Invoicing
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