Captivating Consumer Trust and Preference
- Legacy Banks and Insurance Companies face a competitive threat from digital-native disruptors such as FinTechs. These digitally savvy competitors are gaining market share by leveraging a more in-depth understanding of the digital customer journey.
- FinTech companies need a scalable CX framework to provide customers with personalized and secure services. Gaining customers’ trust will be key for these companies to increase market share and ensure sustainable growth.
What we offer:
Next Generation Services
How we can help:
Loans - personal, automobile, and mortgage
Credit and debit card management
Bank portfolio (B2B2C)
Cross & Upselling services
Lines of credit
Personal and business loans
Outstanding premium policy
Internal back-office processes: document management
Analysis and validation
Discover our success stories
Social Media and Talented CX service for complaints
Our client is Latin America´s biggest payment systems company, as well as one of Brazil´s largest credit and debit card operators.
The company trusted Atento to improve its customer satisfaction levels by providing their CX expertise to transform the company´s service culture. They needed to drive CX excellence at all levels, improving customer satisfaction rates when dealing with complaints through voice and digital channels.