During this event from Americas Nearshore, the speakers tackled a series of queries surrounding the evolution of the modern contact center, asking whether the customer service is beginning to move in a new direction and examining what client organizations are doing to make “new CX” central to their mission.
The webinar also dug deeper to unearth the core pillars that emerged due to this new era in the Customer Experience sector (CX) which largely stems from the changes brought about due to the Covid-19 pandemic and they addressed how these tools can be applied in a live setting.
