Kenya combines world-class digital infrastructure, an unsaturated English-speaking talent pool, and pro-business governance — making it one of the most compelling new CX delivery destinations globally.
English-proficient, tech-savvy talent entering the workforce each year.
Versus India, the Philippines, and other low-cost markets.
Real-time Europe overlap. Near-continuous US shift coverage.
ESG-aligned operations powered by geothermal, hydro, and wind.
Atento owns the narrative, the operation, and the quality. Thrivin Africa Outsourcing executes in-country as an Atento Certified Partner — operating under Atento’s global frameworks.
A global leader in Business Transformation Outsourcing. Atento brings the global BTO operating model, the Atent.AI Suite, quality and performance governance, certifications, and 25+ years of CX delivery, applied to every Kenya engagement.
Employees
Clients
Workforce development specialist in Kenya for 10+ years. Provides in-country talent, SEZ infrastructure, and on-the-ground execution, under Atento’s frameworks, to Atento’s quality standards.
Years in Africa
SEZ HQ
Thrivin Africa Outsourcing is an Atento Certified Partner. All partner engagements operate under Atento’s brand, quality, and operational governance frameworkd.
Atento’s African Delivery Hub extends our global Impact Sourcing commitment, creating quality employment for underserved communities while delivering enterprise-grade CX. A delivery model aligned with the UN Sustainable Development Goals.
Workforce income uplift vs. informal sector
Hired from underserved communities
CX delivery capacity in Africa by 2030
Atento’s AI Solutions Suite isn’t an add-on. It’s the foundation of how Atento-governed delivery works. Three flagship products turn routine outsourcing into outcome-driven business transformation.
Turns every customer interaction into business intelligence. Real-time analysis of voice, chat, and text surfaces intent, sentiment, and trend signals — informing strategy and operational decisions.
Real-time co-pilot for our Kenya CX teams. Surfaces the right knowledge, next-best-action, and brand-aligned responses during live customer conversations — elevating accuracy and lowering handle time.
Autonomous AI agents for high-volume, low-complexity interactions across voice and digital channels. Hyper-personalized, multi-channel, and continuously trained — handling routine demand at scale.
