In this issue of Next Generation CX Magazine, we go deep dive into what retail companies are currently going through, and how e-commerce has transformed and evolved because of the pandemic. Omnichannel, Artificial Intelligence, Automation, Big Data … are some of the keys that leverage on technology to deliver the best Customer Experience. Frost & Sullivan, Leroy Merlin, Game, Cash Converters, LG, Mastercard… are part of this issue, where we also introduce our Virtual Hub, the first command center designed to optimize operations in remote working models
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