Press

This is where you will find the latest news from Atento.        

Press Releases

Filter by

2020/11/18

Atento launches its Startup accelerator

Launch of the project, named Atento Next, will have a selection of startups in areas of interest to the company Selected start-ups will have the opportunity to create business initiatives and implement projects with one of the top 5 Customer Experience companies in the world Sao Paulo, November 18, 2020 – In line with the […]

View More +

2020/11/11

Atento Reports Fiscal 2020 Third Quarter Results

Revenue growth accelerates 10.5% sequentially and rises 2.2% YoY on consistent Multisector growth across regions, driven by next-generation services, Brazil and US+Nearshore EBITDA up 102% sequentially and 13.9% YoY on 10.8% rise in Multisector sales, more profitable programs and higher operating efficiencies YTD free cash flow of $9 million, up approximately  $100 million YoY NEW […]

View More +

2020/11/05

Atento is the clear leader in the Latin American market

Atento’s market share approximately three-times higher than second-largest provider in Latin America’s aggregated domestic customer experience market Company maintains dominant position in Brazil with a 27.9% market share, 19.4 percentage points above second-largest competitor New York, November 05, 2020 – Atento S.A. (NYSE: ATTO, “Atento” or “Company”), one of the world’s five largest providers of […]

View More +

2020/10/29

Atento integrates technology from Microsoft, SAP, Avaya and NICE to deliver the best CX into their ecosystem

New York, 29 October 2020. As one of the world’s top five CRM and BPO service providers, Atento is constantly striving to innovate and improve systems and operations giving its agents new digital capabilities to reinforce its proven experience in personal treatment and drive new efficiency gains for its clients – some of the world’s […]

View More +

2020/10/22

Atento@Home: upholding first-rate user experience in the virtual workspace of the future

New York, 22 October 2020. Over the past few months employees across the globe, forced to abandon their offices, have been transforming their homes into temporary offices spaces. And with many of the technological giants reporting plans to roll out working-from-home in the long-term, it is becoming clear that this new trend will shape the […]

View More +

2020/10/20

Atento Announces Appointment of New Independent Board Director

Bill Payne to serve as independent director, bringing expertise from the global technology sector Atento’s Board now comprises five independent directors out of eight member New York, October 20, 2020 – Atento S.A. (NYSE: ATTO, “Atento” or “Company”), one of the world’s top five largest providers of customer relationship management and business process outsourcing (CRM/BPO) […]

View More +

2020/09/14

Atento initiates global migration to cloud-based SAP S/4 HANA ERP system

New York, NY, September 14, 2020 – Atento S.A. (NYSE: ATTO, “Atento” or “Company”), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America and one of the top five providers worldwide, today announced the planned migration of its ERP system, from SAP ECC to ERP SAP S/4HANA, in […]

View More +

2020/09/10

ECommerce grew 18% in 2020, Atento offers services leveraged by Data Science to provide higher quality and added value to the sector

The next generation technological solutions used in eCommerce help companies to satisfy user demand and increase sales conversions through digital channels.   According to data provided by eMarketer in June 2020, online purchases in 2020 grew by 18% versus the previous year boosted by older users who increased online purchases.   Atento offers Data Science […]

View More +

2020/09/09

Atento develops custom brand avatars

Atento, in collaboration with the Brazilian Collective Intelligence Laboratory – LINC, analyzes brands’ personalities and creates avatars based on each company’s values to better interact with consumers via digital channels. The idea is to create a profile that tracks the brand’s identity and focused on its values, culture, and consumers’ needs. Based on a previous […]

View More +

2020/08/26

Atento in USA increased its turnover by 54% during the first two quarters of 2020

New market needs and the digital transformation have significantly pushed up the demand for nearshore services High customer satisfaction rates, quick response times and the proximity of these countries are some of the factors that have consolidated this service in companies like Atento Madrid, August 26, 2020 – Atento S.A. (NYSE: ATTO) is one of […]

View More +

2020/08/05

Atento Reports Fiscal 2020 Second Quarter Results

Progressive improvement intra-quarter drove solid EBITDA recovery in June Three Horizon Plan delivers higher Multisector sales and further penetrates high-growth verticals Continued working capital improvements strengthen cash position and financial liquidity NEW YORK, August 5, 2020 — Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process outsourcing services […]

View More +

2020/07/28

Atento Announces Reverse Share Split

NEW YORK, NY, July 28, 2020 – Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that, at the Company’s Extraordinary General Meeting of Shareholders, the Company’s shareholders have approved a conversion of the Company’s […]

View More +

2020/07/21

Atento, recognized as one of the leading companies in customer experience management services by Everest Group

The research and consulting firm places Atento as a Major Contender in Customer Experience Management (CXM), awarding it the Star Performer recognition in its annual PEAK Matrix Assessment 2020 report Atento has stood out for fostering a culture of co-innovation, offering integrated multi-channel capabilities based on Artificial Intelligence, IoT and RPA, as well as advisory […]

View More +

2020/07/06

ATENTO is the world’s first company in the sector to win the ISO 56002

The evaluation process lasted 5 months and took into consideration initiatives in the innovation area. São Paulo, July 6th, 2020–Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest customer relationship management and business process outsourcing services provider in Latin America, and among the top five companies globally,  just won the ISO 56002 certification. This […]

View More +

2020/06/25

Atento Announces New Board of Directors

  Joining Atento’s board of directors will be Oliver Feix and John Madden of HPS, Roberto Rittes for GIC, and Antenor Camargo of Farallon, effective June 24 Board appointments follow the firms’ independent acquisition of Atento shares from Bain Capital New board provide significant support as Atento continues executing its ambitious transformation plan, with the […]

View More +

2020/06/23

79% of Atento’s clients says they will keep the telecommuting model after the crisis is over

Atento, the leading company in customer relationship services and business process outsourcing (CRM / BPO), has surveyed its clients to find out how Covid-19 has affected their business models. 47% of respondents consider that the highest risks they face after the crisis is losing their customers and the consumption drop of their product or service. […]

View More +

2020/05/26

Riot Games chooses Atento as a strategic partner of customer service for Brazilian players

Project starts in May and was implemented 100% remotely, due to the pandemic of the new Coronavirus  Madrid, May 26 2020 – Riot Games, an American company that develops and publishes games like League of Legends, has just signed a partnership with Atento, a multinational leader in customer experience solutions in Brazil and Latin America, […]

View More +

2020/05/07

Atento Announces Institutional Investors to Acquire Bain Capital’s Equity in the Company

HPS Investment Partners, GIC and Farallon to invest independently in Atento Participation reflects confidence in Atento’s Three Horizon Plan, a three-year strategic plan to establish a stronger, more profitable growth path to enhance stakeholder value NEW YORK, May 7th, 2020 – Atento S.A. (NYSE: ATTO, “Atento” or “Company”), the leading provider of customer relationship management […]

View More +

2020/05/07

Atento Reports Fiscal 2020 First Quarter Results

Three Horizon Plan continues gaining traction with strong Multisector growth YoY Robust contingency plan to protect employees and other stakeholders Improved cash generation in the quarter Total liquidity of $163 million guaranteeing business stability NEW YORK, May 7, 2020 — Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customerrelationship management and […]

View More +

2020/04/21

ATENTO keeps offering appropriate solutions to cover the needs of its customers

Atento continues to offer solutions that allow new business generation for its clients and avoids a possible stagnation once the recovery from the COVID-19 crisis begins to take effect.  The implementation of strict health and safety measures in all operations has allowed Atento to keep practically all of its work centers open, which, along with […]

View More +

2020/04/13

Atento Provides Update on COVID-19 Response

Agents working remotely increases to nearly 40% of global workforce  Services launched for Latin-American governments to facilitate information management during pandemic Solid balance sheet supports ramp up of extensive safeguards and ability to deliver essential services   NEW YORK –Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management and business-process […]

View More +

2020/04/07

ATENTO, essential in the fight against COVID-19 in the main markets in which operates

Various Central Governments have trusted Atento to launch services that facilitate the management of citizens, preventing their presence outside. The Government of Peru has assigned the attention of line 113 of the Ministry of Health to Atento, where specialized attention is provided on queries by COVID-19. In El Salvador, Atento has launched a channel for […]

View More +

2020/03/30

EXTERNAL RELEASE: EXTENSION OF TELE-WORK IN ATENTO DUE THE EVOLUTION OF COVID-19

As a result of the effort made by Atento to guarantee the safety and health of its employees, around 27,000 company workers are already carrying out their work remotely. This figure represents 25% of all Atento employees globally in a record time. Atento continues to work to expand the number of managers who can carry […]

View More +

2020/03/24

EXTERNAL RELEASE DUE THE EVOLUTION OF COVID-19

The priority of Atento is the health and well-being of the employees and, therefore, it has implemented strict control and security measures in all of its centers The governments of most of the countries where Atento operates have declared their services as essential in the context in which we find ourselves today. Our commitment to […]

View More +

2020/03/15

Voice remains the preferred channel for consumers to engage with brands

On the occasion of the international Consumer´s Day, Atento reveals the main trends and changes in consumer habits in its relationship with brands In 2019, Atento managed more than 2 billion interactions with clients through the voice and digital channels (chats, social networks, emails, instant messages and SMS) According to Gartner’s predictions, the market for […]

View More +

2020/03/03

Atento Reports Fiscal 2019 Fourth Quarter and Full-Year Results

March 3, 2020 Continue diversifying revenues with accelerated Multisector growth in all regions driving a 2.1% revenue growth to $1.7 billion in 2019 Transformation Plan gained additional momentum with accelerated Multisector growth at better margins, with a 13,9% increase in multisector revenues in all regions in the last quarter of the year. Multisector revenues up […]

View More +

2020/02/24

Atento stands out in an award given by Grupo Fleury

February 24, 2020 Company was the winner in the ‘Services’ category, which recognized the main suppliers of Grupo Fleury, one of the main providers of medical services in Brazil In the award, dimensions such as Quality, Terms & Conditions, Sustainability, Compliance and Creativity & Innovation were evaluated. SAO PAULO– Atento S.A. (NYSE: ATTO), the leading […]

View More +

2020/02/13

Atento Sets Date for Fiscal 2019 Fourth-Quarter Results

13 de febrero de 2020   NEW YORK, NY – Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that it will release its fiscal 2019 fourth quarter financial results after markets close on Tuesday, […]

View More +

2020/02/11

Atento receives the award Top Employer in Spain and Brazil

February 11, 2020 Consecutively, it was the tenth year that the company received the award in Spain and the sixth in Brazil. The distinction is offered to companies that have a high quality of working conditions and the excellence in the talent development practices of their employees. MADRID – Atento S.A. (NYSE: ATTO), the leading […]

View More +

2019/12/20

Atento Clear Leader in the Latin American Contact Center Outsourcing Services Market

Leadership position based on market share figures published by analyst firm Frost & Sullivan Atento is the clear leader in Latin America with 16.7% market share in the region, 7.2 p.p. more than the next market player Atento also increases leadership position in key markets such as Brazil (28.1% of share), Argentina, Chile and CACAR […]

View More +

2019/12/17

Atento celebrates the first graduation of RPA (Robotic Process Automation) technology consultants

Seville was the Spanish city chosen by Atento to hold the first graduation ceremony of RPA consultants within its Center for Efficiency and Transformation (CET) The CET is a role model for the transformation from a traditional customer relations business to a next generation customer experience business With the RPA project of the CET the […]

View More +

2019/12/13

Atento wins the 2019 Customer Experience Banking Report Award in Brazil

December 13, 2019 The company won this award with a case developed in partnership with Stelo, Cielo’s payment solutions company The Banking Report Award is the most important recognition in the finance sector in Brazil SÃO PAULO – Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) […]

View More +

2019/11/28

Atento recognized twice at the Champions of the Decade Awards by Consumidor Moderno in Brazil

The Company was recognized as one of the leading BPO Providers of the Decade in Brazil by Consumidor Moderno Dimitrius Oliveira, Atento Brazil Regional Director, was one of the night’s honorees, named one the Customer Relationship Leaders of the Decade November 28, 2019 SAO PAULO – Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business […]

View More +

2019/11/28

Atento recognized twice at the Champions of the Decade Awards by Consumidor Moderno in Brazil

The Company was recognized as one of the leading BPO Providers of the Decade in Brazil by Consumidor Moderno Dimitrius Oliveira, Atento Brazil Regional Director, was one of the night’s honorees, named one the Customer Relationship Leaders of the Decade November 28, 2019 SAO PAULO – Atento S.A. (NYSE: ATTO), the leading provider of customer […]

View More +

2019/11/28

Atento recognized twice at the Champions of the Decade Awards by Consumidor Moderno in Brazil

November 28, 2019 The Company was recognized as one of the leading BPO Providers of the Decade in Brazil by Consumidor Moderno Dimitrius Oliveira, Atento Brazil Regional Director, was one of the night’s honorees, named one the Customer Relationship Leaders of the Decade SAO PAULO – Atento S.A. (NYSE: ATTO), the leading provider of customer […]

View More +

2019/11/19

Atento to Lead the Next Generation of Customer Experience Services

Atento to Lead the Next Generation of Customer Experience Services Company presents three-year plan to advance its leadership position in the customer relationship market with the next generation of customer experience services November 19, 2019 NEW YORK – Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in […]

View More +

2019/11/19

Atento to Lead the Next Generation of Customer Experience Services

November 19, 2019 Company presents three-year plan to advance its leadership position in the customer relationship market with the next generation of customer experience services NEW YORK – Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers […]

View More +

2019/11/13

Atento Reports Fiscal 2019 Third Quarter Results

Strong 9.4% Multisector growth YoY drove a 3.0% consolidated revenue expansion EBITDA and profitability improvement fueled by better revenue mix and stricter cost control FCF Before Interest and Acquisition funding transformation plan and share buyback program November 13, 2019 NEW YORK – Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customer-relationship management […]

View More +

2019/11/07

Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering

With this agreement, Atento reinforces its commitment to the transformation of customer-related processes through the integration of automation solutions based on Robotic Process Automation (RPA) technology The projects in which Atento has implemented RPA technology in Spain have managed to reduce the average handling time (AHT) of customer service agents by up to 25% November […]

View More +

2019/10/31

Atento Appoints Gustavo Tasner Chief Operating Officer

Gustavo Tasner joins Atento following a 14-year career leading Capgemini’s business service operations in the North and Latin America regions Tasner will focus on strengthening Atento’s global operations, driving service delivery excellence and enhancing technology infrastructure October 31, 2019 NEW YORK – Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business […]

View More +

2019/10/24

Atento Sets Date for Fiscal 2019 Third-Quarter Results

October 24, 2019 NEW YORK – Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that it will release its fiscal 2019 third quarter financial results after markets close on Wednesday, November 13, 2019. Atento […]

View More +

2019/10/18

Atento Appoints Jose Antonio de Souza Azevedo Chief Financial Officer

Jose Azevedo joins Atento following a 15-year career managing global financial operations from C-suite and Board positions October 18, 2019 NEW YORK – Atento S.A. (NYSE: ATTO), a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, today announced the appointment […]

View More +

2019/10/16

Atento develops the self-service customer solution for Spanish railway operator RENFE

RENFE’s goal is to have 15% of its customer service interactions resolved through self-service thanks to the automated customer service platform developed by Atento The automated customer service platform can manage 180 calls simultaneously, allowing it to process 10,000 calls per hour Atento has been providing customer experience solutions to Spanish railway operator RENFE since […]

View More +

2019/10/04

Atento to Host Investor Day on November 18, 2019

October 4, 2019 NEW YORK – Atento S.A. (NYSE: ATTO) (“Atento” or the “Company”), the largest provider of customerrelationship management and business-process outsourcing services in Latin America, and among the top five providers globally, today announced its 2019 Investor Day, which will be held on Monday, November 18, 2019 in New York City, from 12:00 […]

View More +

2019/10/02

Atento Named One of the 25 World’s Best Workplaces in 2019 by Great Place to Work®

Atento is the only CRM/BPO company included in this ranking In 2019, Atento was also recognized as one of the Best Places to Work in Latin America for the ninth year in a row The award continues into Carlos Lopez-Abadia’s first year as CEO, showing new leadership, emphasis on a culture of recognition, and stronger […]

View More +

2019/08/13

Volunteers of Atento Contribute to Unicef´s Fundraising Campaign “Un Sol Para Los Chicos” in Argentina

For the 17th year in a row, Atento’s volunteer employees managed calls for “Un Sol para los Chicos,” the most important fundraising campaign to support UNICEF in Argentina This year, the total amount raised by the campaign overpassed the $2 million USD Both the project’s infrastructure and coordination, and the telephone service were donated to […]

View More +

2019/07/30

Atento Reports Fiscal 2019 Second Quarter Results

Solid financial results on normalized basis, highlighted by sequential improvements in revenue and profitability Tracking against plan and reiterating 2019 guidance Positive cash flow generation, despite extraordinary items and acquisitions Share buybacks resumed July 30, 2019 Revenue up 2.5% YoY in Q2, primarily driven by 3.4% sales growth in Brazil as well as 5.7% sales increase […]

View More +

2019/07/17

Atento opens a new customer relationship center in Madrid

The new facilities, located in the Rivas Vaciamadrid 521HUB business park, cover an area of 5,000 square meters with the capacity to accommodate up to 1,000 employees The center will provide customer care, back office and sales services to clients in the insurance, utilities, and telecommunications sectors This is the second Atento customer relationship center in […]

View More +

2019/07/05

Atento Recognized as One of the Most Innovative Companies in Brazil

For the second consecutive year the company ranks 2nd among the most innovative companies in the services sector in the 2019 Valor Economico and Strategy& ranking Atento stood out in the ranking as one of the companies that invested the most in technology development and research in the country July 5, 2019 SAO PAULO –  Atento […]

View More +

2019/07/04

Customer experience transformation will attract 23% of 1.68 billion dollars invested in digitalization in 2019

July 4, 2019 MADRID – Customer experience improvement is at the core of corporate digital investments in 2019, IDC Research Spain reports in its latest analysis “Impact of Digital Technologies in The Customer Journey” jointly drawn up with Atento. According to IDC data, 23% of 1.68 billion dollars to be invested in digitalization processes in […]

View More +

2019/07/02

Atento’s Customer Experience Solutions Recognized in the LATAM Awards 2019

Granted by the Latin America Alliance of Customer Interaction Organizations (ALOIC), the LATAM Awards are the most important CRM/BPO industry recognitions in the region July 2, 2019 SAO PAULO – Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top […]

View More +

2019/07/01

Atento and Repsol Electricity & Gas win the Platinum Contact Center 2019 award for Best Customer Experience in the Energy sector

The Platinum awards recognize companies in the banking, insurance, telecommunications and utilities sector in Spain that have committed to customer experience as a strategic area for their organizations The awarded service provides a multichannel customer care and back office solution to respond to information enquires, contract and document management and incident resolution July 1, 2019 […]

View More +

2019/06/26

Atento Strengthens Its Customer Processes Automation Offer in Spain With the Launch of an Efficiency and Transformation Center

The Center initiates activity training 50 professionals on RPA (Robotic Process Automation) programming with Blueprism and UiPath technologies To get this initiative off the ground, Atento relied on support from the Generation Spain Foundation, an independent non-profit organization founded by McKinsey & Company June 26, 2019 MADRID – Atento S.A. (NYSE: ATTO), the leading provider […]

View More +

2019/06/19

EDP Brazil, in cooperation with Atento, attained the 2019 Smart Customer Award for innovations in customer relationship management

June 19, 2019 SAO PAULO – EDP Brazil, a company operating in the energy sector, and Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, attained the 1st place in the “Customer Experience Automation” category of […]

View More +

2019/05/23

Atento Recognized as One of the 25 Best Multinationals to Work for in Latin America in 2019

For the ninth consecutive year, Atento is one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® The company was also recognized as Best Workplace by Great Place to Work® in 8 countries in 2018 May 23, 2019 BOGOTA – Atento S.A. (NYSE:  ATTO), the leading provider of […]

View More +

2019/05/23

Atento Recognized as One of the 25 Best Multinationals to Work for in Latin America in 2019

For the ninth consecutive year, Atento is one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® The company was also recognized as Best Workplace by Great Place to Work® in 8 countries in 2018 May 23, 2019 BOGOTA – Atento S.A. (NYSE: ATTO), the leading provider […]

View More +

2019/05/23

Atento reconocida como una de las 25 mejores multinacionales para trabajar en Latinoamérica en 2019

Por noveno año consecutivo, Atento ha sido reconocida como una de las 25 Mejores Multinacionales para trabajar en Latinoamérica según Great Place to Work® La compañía ha sido reconocida también como uno de las Mejores Empresas para Trabajar por Great Place to Work® en ocho países en 2018 23 de mayo de 2019 BOGOTÁ – […]

View More +

2019/05/23

Atento Recognized as One of the 25 Best Multinationals to Work for in Latin America in 2019

or the ninth consecutive year, Atento is one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® The company was also recognized as Best Workplace by Great Place to Work® in 8 countries in 2018 May 23, 2019 BOGOTA – Atento S.A. (NYSE:  ATTO), the leading provider of […]

View More +

2019/05/20

Atento Reports Fiscal 2019 First-Quarter Results

Brazil revenue growth of 6.1% drives consolidated revenue up 2.0% Multisector revenues increase 4.6%, reaching 62.4% of total sales Sales of value-added solutions at 27.9% of total revenue Profitability declines on lower Americas volumes and one-time severance costs May 20, 2019 Revenue up 2.0% YoY in Q1, primarily driven by 6.1% sales growth in Brazil as […]

View More +

2019/05/17

Atento recibe el distintivo Empresa Socialmente Responsable 2019 en México y Argentina

El distintivo Empresa Socialmente Responsable (ESR) es uno de los reconocimientos más importantes en el ámbito de la responsabilidad social corporativa en América Latina Se otorga a las empresas que mantienen altos estándares en las áreas de entorno laboral, ética corporativa, protección medioambiental y compromiso con la comunidad 17 de mayo de 2019 CIUDAD DE […]

View More +

2019/05/09

Atento Recognized as One of the Best Places to Work in Mexico in 2019

The company has been recognized by Great Place to Work® as one of the country’s best companies to work for in 2019 in the over 5,000 employees category Atento is also one of the 25 Best Multinationals to Work for in Latin America in 2018 according to Great Place to Work® May 9, 2019 MEXICO […]

View More +

2019/05/03

Atento Sets Date for Fiscal 2019 First-Quarter Results

May 3, 2019 NEW YORK, – PRNewswire/ — Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that it will release its fiscal 2019 first quarter financial results after markets close on Monday, May 20th, […]

View More +

2019/03/27

Atento Among the Best Companies to Work for in Spain According to Forbes Ranking

March 27, 2019 MADRID, Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has been recognized as one of the best companies to work for in Spain, according to the ranking carried out by the business […]

View More +

2019/03/22

Atento receives the Best Customer Relationship Agent recognition at the Fortius 2018 awards in Spain

Estíbaliz Pérez, from the Atento Spain team, received the award as Best Agent for Customer Relationship in the country in 2018 The Fortius Awards recognize the best professionals in the field of customer relations in Spain  March 22, 2019 MADRID, Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services […]

View More +

2019/03/19

Atento Reports Fiscal 2018 Fourth-Quarter Results Highlighted by Continued Sequential Margin Expansion in Brazil

Revenue up 4.4% YoY in Q4, driven by strong growth in Brazil and EMEA, offset by lower revenues in Americas; FY 2018 revenue increased 4.3% March 19, 2019 Revenue up 4.4% YoY in Q4, driven by strong growth in Brazil and EMEA, offset by lower revenues in Americas; FY 2018 revenue increased 4.3% Multisector revenue up […]

View More +

2019/03/07

Atento, Recognized as One of the Best Companies to Work for in Spain by Great Place to Work

March 7, 2019 MADRID, Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has attained the number three position in the ranking 2019 Best Workplaces Spain by Great Place to Work®. Atento is the only CRM […]

View More +

2019/03/04

Atento Sets Date for Fiscal 2018 Fourth-Quarter Results

March 4, 2019 NEW YORK, March 4, 2019 /PRNewswire/ — Atento S.A. (NYSE: ATTO), the largest provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America and among the top five providers worldwide, announced today that it will release its fiscal 2018 fourth quarter financial results after markets close on Tuesday, […]

View More +

2019/01/22

Atento Appoints Carlos López-Abadía as Chief Executive Officer and Member of the Board

January 22, 2019 Atento’s Board of Directors has appointed Carlos López-Abadía as new Chief Executive Officer and member of the Board Mr. López-Abadía joins Atento to build upon the successful trajectory of the Company and to expand its market leadership position as provider of digital customer experience and business process solutions Atento is the leading […]

View More +

2019/01/08

Alejandro Reynal to Step Down as Chief Executive Officer of Atento After a Successful 7 Year Tenure in Which He Led the Company’s Transformation

Alejandro Reynal to Step Down as Chief Executive Officer of Atento After a Successful 7 Year Tenure in Which He Led the Company’s Transformation Under Alejandro Reynal’s leadership, Atento has completed a successful transformation from being a call center subsidiary of Telefonica to become a leading provider of customer experience solutions as part of Bain […]

View More +

2019/01/08

Alejandro Reynal to Step Down as Chief Executive Officer of Atento After a Successful 7 Year Tenure in Which He Led the Company’s Transformation

Alejandro Reynal to Step Down as Chief Executive Officer of Atento After a Successful 7 Year Tenure in Which He Led the Company’s Transformation. Under Alejandro Reynal’s leadership, Atento has completed a successful transformation from being a call center subsidiary of Telefonica to become a leading provider of customer experience solutions as part of Bain […]

View More +

2018/12/14

Atento Recognized as One of the Best Places to Work for in Colombia in 2018

Atento occupies the number three position in the Colombian ranking of best workplaces according to Great Place to Work® Atento is also one of the 25 Best Multinational Workplaces in Latin America according to Great Place to Work® December 14, 2018 BOGOTA – Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and […]

View More +

2018/12/13

Atento Recognized as the Company With the Highest Digital-Maturity Index in Brazil’s Telecommunications and Technology Sector

Atento attained this position in the “Digital Maturity Index: Brazil” ranking, created by Valor Economico, one of the most influential economic publications in the country, and the consulting firm McKinsey & Company This is the first edition of this ranking that evaluated digital-transformation processes in 124 companies in Brazil December 13, 2018 SAO PAULO – […]

View More +

2018/12/05

Atento Recognized as the Best Place to Work for in Peru in 2018

The Company was ranked number one in the Great Place to Work® ranking and is the only CRM/BPO sector company within this prestigious list Atento Peru was recognized as one of the country’s best workplaces for the eighth consecutive year The Company is also one of the 25 Best Multinational Workplaces in Latin America in […]

View More +

2018/12/05

Atento Opens Two New Customer Relationship Centers in Mexico and Continues to Drive Digital Innovation in the Country

Located in Centro Histórico and the Azafrán neighborhood, the centers are number 5 and 6 of Atento in Mexico City, 16 in the country The centers will offer a wide range of services and customer experience solutions leveraging Atento’s omnichannel platform and digital capabilities They will generate more than 2,000 jobs to provide services to […]

View More +

2018/11/29

Atento Recognized as One of the Best Companies to Work For in Chile for the Fourth Consecutive Year

Atento is the only CRM/BPO company in Chile to have made it into this prestigious ranking published by Great Place to Work® The Company is also one of the 25 Best Multinational Workplaces in Latin America in 2018 according to Great Place to Work® November 29, 2018 SANTIAGO – Atento S.A. (NYSE: ATTO), the leading […]

View More +

2018/11/21

Atento Recognized as One of the Best Companies to Work for in Uruguay in 2018

Atento is the only company in its industry to obtain this recognition granted by Great Place to Work® for the 11th year in Uruguay The Company is also one of the 25 Best Multinational Workplaces in Latin America in 2018 according to Great Place to Work® November 21, 2018 MONTEVIDEO – Last night, Atento S.A. […]

View More +

2018/11/20

The Digital Transformation and Its Impact on Business Process Outsourcing in Latin America

A new Frost & Sullivan article analyzes the impact that the digital transformation is having on the outsourcing of customer related business process in Latin American Companies are managing the transformation of their business processes with the support of business process outsourcing providers (BPOs) that offer a comprehensive vision of the client life cycle and […]

View More +

2018/11/12

Atento Reports Fiscal 2018 Third-Quarter Results Highlighted by Delivery of Turnaround in Brazil

Adjusted EBITDA margin up 0.5 p.p. sequentially, driven by strong margin expansion in Brazil. Brazil Adj. EBITDA margin expansion of 3.3 p.p. sequentially to 11.9%. Revenues up 0.9% YoY in Q3, driven by continued growth in Multisector; YTD revenues increased 4.2%. Multisector revenue up 1.2% in the quarter, driven by growth in Brazil and EMEA. […]

View More +

2018/11/09

Atento Strengthens its Clear Leadership Position in the Latin American Contact Center Outsourcing Services Market

Leadership position based on market share figures published by analyst firm Frost & Sullivan Atento is the clear leader in Latin America with 17.3% market share in the region, 8.2 p.p. more than the next market player Atento also increases leadership position in key markets such as Brazil (26.6% of share), Argentina and Chile November […]

View More +

2018/11/07

Atento Recognized as One of the Best Companies to Work for in Argentina for the 12th Consecutive Year

Atento is the only company in its industry in Argentina to obtain this recognition granted by Great Place to Work® so consistently over time In 2018, Great Place to Work® also gave a special recognition to Atento Argentina’s inclusion policy The Company is also one of the 25 Best Multinational Workplaces in Latin America according […]

View More +

2018/11/01

Atento Recognized as Best Customer Service Outsourcer in Spain for its Service to Endesa

The recognition is awarded within the framework of the CRC Gold Awards for excellence in customer service and business process outsourcing service management in Spain This is the 3rd consecutive year that Atento receives the recognition as Best Outsourcer in Customer Service, in this occasion for its service to Endesa, a leading provider of utilities […]

View More +

2018/10/29

New Frost & Sullivan Thought Leadership Article “Digital Consumers and Their Relationship with Brands” Points out That Customer Experience Makes the Difference in the Digital World

The article analyzed the increased digitalization of the relationship between brands and their customers Acquiring a customer is the first step, but it’s the experience that makes the difference along the digital customer journey The analysis identifies challenges and opportunities presented by this increased digitalization of the customer relationship management and comments on Atento’s Data […]

View More +

2018/10/17

Atento Opens New Customer Relationship Center in Chile

It is a state-of-the-art center for the provision of customer experience solutions for the banking and financial services sector This is the third customer relationship center of Atento in Santiago and the fourth in the country Atento reinforces its leadership position in Chile, where it is the leading provider of CRM BPO services and solutions […]

View More +

2018/10/01

Atento Reinforces Its Growth Strategy in the South America Region And Appoints Óscar Velásquez Managing Director of Atento Colombia and Miguel José López LatAm Financial Services Sales Director

Óscar Velásquez boasts an extensive professional career leading technology and outsourcing companies in Latin America and he joins the company to lead Atento’s operations in Colombia Miguel José López, who until now was the head of the operations in Colombia, will lead the company’s regional sales strategy for the banking and financial services sector October […]

View More +

2018/09/26

Atento Signs Strategic Agreement with T-Systems on the Provision of Data Center Services in Brazil

The agreement includes a long-term contract for T-Systems to manage Atento’s data center operations in Brazil during the next 10 years It guarantees access to T-Systems’ state of the art technology and expertise in data center services while allowing Atento to focus on its core business, designing and implementing high value-added customer experience solutions September […]

View More +

2018/09/07

Atento’s Digital Solutions Enhances Customer Experience and Increase Efficiency Across the Value Chain of Banks and Financial Service Providers

Atento presented at Fintech Americas 2018 its CRM/BPO solutions for the banking and financial services sector The Company’s offering for the sector encompasses a wide range of solutions from marketing and lead generation to back office solutions, including digital solutions such as 100% digital sales and 100% digital collections among others Atento’s solutions are customized […]

View More +

2018/08/27

Unimed-Rio Signs Agreement with Atento in Brazil to Modernize its Customer Relationship Structure

The agreement includes the transfer of part of Unimed-Rio customer relationship operations to Atento to guarantee the best experience for their customers and deliver significant gains in quality and efficiency With this carve out, Atento continues to execute its growth strategy and strengthen its leading position in the Brazilian CRM/BPO market Thanks to the agreement, […]

View More +

2018/08/14

Volunteers of Atento Contribute to Break the Record of “Un Sol para los Chicos”, the Annual Fundraising Campaign to Support UNICEF in Argentina

For the 16th year in a row, Atento’s volunteer employees managed calls for “Un Sol para los Chicos,” the fundraising campaign to support UNICEF in Argentina This year, Atento’s volunteers contributed to raise $ 3.5 million Both the project’s infrastructure and coordination, and the telephone service were donated to UNICEF to support its charitable actions […]

View More +

2018/08/08

KIA Strengthens its Digital Strategy to Enhance Customer Experience in Mexico with the Support of Atento

According to market research, over 60% of consumers decide on a brand, model, and price of a vehicle online, before visiting a dealership Kia and Atento have launched a customer relationship management strategy that will increase customer satisfaction and efficiency thanks to the use of digital technologies and an omni-channel interaction platform August 8, 2018 […]

View More +

2018/07/30

Atento Reports Fiscal 2018 Second-Quarter Results Highlighted by Top-line Growth and EPS Expansion

Solid top-line growth across geographies, with revenues up 7.2% Multisector revenues up 9.1% in Q2, representing 60.9% of revenues Revenue mix from higher value-added solutions up 0.7 p.p. to 26.4% EBITDA grew a solid 15.6% in Q2, with margin up 0.7 p.p. to 10.4% Strong recurring EPS expansion of 19.9% to $0.20 Free cash flow […]

View More +

2018/07/10

Atento Ranked as the 2nd Most Innovative Company in Brazil’s Service Sector, According to Valor Econômico

The Company has achieved this position in the annual “Inovação Brasil” ranking published by Valor Econômico, one of the country’s leading business journals The company came in 47th place in the overall ranking, becoming one of the 50 most innovative companies in the Country and having scaled 51 positions since last year July 10, 2018 […]

View More +

2018/07/04

Atento receives seven recognitions at the 24th edition of the ABEMD Awards in Brazil

The company has received the awards in partnership with its clients Bradesco, Unilever, Santander, Unimed BH and Telefónica The ABEMD Awards are the main showcase of the best works in the Brazilian Direct Marketing sector. The awards evaluate best practices from a strategic, creativity, planning and performance point of view July 4, 2018 SÃO PAULO […]

View More +

2018/07/02

Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row

The Platinum Contact Center awards recognize the work of banking, insurance, telecommunications and industry companies that understand contact centers as value creators for their organization The customer care program developed by Liberty Seguros in collaboration with Atento in Spain, provides a unified and customized solution responding to all types of customer needs July 2, 2018 […]

View More +

2018/06/29

Atento Appoints Dimitrius de Oliveira as Regional Managing Director for Brazil

The appointment strengthens Atento’s leadership position in Brazil, the largest market in Latin America where the Company currently accounts for 24.7% of the total market June 29, 2018 SÃO PAULO -– Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the […]

View More +

2018/06/12

Atento Reopens Its Customer Relations Center in Puerto Rico, an Industry Benchmark in the Central America and Caribbean Region

Alejandro Reynal Atento’s CEO inaugurated this state-of-the-art customer experience solutions center has been totally rebuilt following the devastating impact of Hurricane Maria Located in the city of Caguas, it has been equipped with digital capabilities and more than 620 workstations It reflects Atento’s commitment to Puerto Rico and the economic recovery in the country while […]

View More +

2018/06/06

Antonio Viana-Baptista Joins Atento’s Board of Directors

Atento today announced the appointment of Antonio Viana-Baptista to its Board of Directors as an independent director and member of the audit committee June 6, 2018 NEW YORK – Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five […]

View More +

2018/05/25

Atento Recognized as One of the Best Multinationals to Work for in Latin America in 2018

For the eighth consecutive year, Atento is one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® The company was also recognized as Best Workplace by Great Place to Work® in nine countries in 2017 May 25, 2018 SAO PAULO – Atento S.A. (NYSE: ATTO), the leading […]

View More +

2018/05/07

Atento Reports Fiscal 2018 First-Quarter Results Highlighted by Solid Topline Growth

Revenues up 4.5% driven by Americas and Brazil Multisector clients revenue growth in all Regions, up 7.9% to 61.4% of total revenues (+1.5 p.p. vs LY) TEF revenues stable vs last year EBITDA margin of 10.1% in line with Q1 historical seasonality Adjusted EPS totaled $0.10 in Q1 2018 FCF before interest and acquisitions negative […]

View More +

2018/04/30

Atento Recognized as One of the Best Companies to Work for in Central America and the Caribbean

The Company has been elected by Great Place to Work® as one of the Best Companies to Work for in the Region in the over 1,000 employees category for the eleventh year in a row Atento has also been named a Best Company to Work for in El Salvador, where the Company achieved the fourth […]

View More +

2018/04/26

Atento Recognized as One of the Best Companies to Work for in Mexico

Atento has received the Great Place to Work® award in the category of companies with more than 5,000 employees for its human resources practices, work climate and culture The company is recognized for the 11th consecutive year by Great Place to Work® in Mexico Atento’s strategic objectives include developing the strengths of its employees and […]

View More +

2018/04/02

Atento Recognized as One of the Best Companies for Women to Work in Brazil

Initiatives aimed at empowering women have accredited the company as one of the best workplaces for women in Brazil, according to Great Place to Work® The Company is also one of the 25 Best Multinational Workplaces in Latin America in 2017 April 2, 2018 SÃO PAULO – Atento S.A. (NYSE: ATTO), the leading provider of […]

View More +

2018/03/28

Atento’s End to End Digital Sales Solution Improves Sales Conversion and Drives Customer Experience while Lowering Cost of Sales

The solution combines digital marketing tools, a sales portal and an omnichannel platform to complete the sales cycle, with or without human intervention, from lead generation to sales conversion The use of analytics and automation increases sales conversion while reducing costs Retargeting capabilities can deliver up to 70% sales conversion for customers who did not […]

View More +

2018/03/23

Atento Recognized as One of the Best Places to Work for in Spain in 2018

Great Place to Work® has recognized Atento as one of the best companies to work for in the more than 1,000 employees ranking in Spain The company is also one of the 25 Best Multinationals to Work for in Latin America according to Great Place to Work® March 23, 2018 MADRID – Atento S.A. (NYSE: […]

View More +

2018/03/22

Atento Recognized for Its Customer Experience Solutions in Mexico

Atento’s customer experience solutions won three IMT 2018 awards, the highest recognition in the CRM BPO industry in Mexico, granted by the Mexican Teleservices Institute The Company has received the Gold Awards for the Best Sales Strategy, Best Customer Experience Strategy and Best Talent Management March 22, 2018 MEXICO CITY – Atento S.A. (NYSE: ATTO), […]

View More +

2018/03/19

Atento Reports Fiscal 2017 Fourth-Quarter and Full Year Results, Highlighted by Revenue and EPS Growth

March 19th 2018 Continued revenue growth in fourth quarter and full year, supported by strong growth in Americas: Consolidated revenues up 5.7% in Q4 and 5.1% in FY 2017, with Multisector up 8.6% in Q4 and 10.9% in FY 2017 Revenue fueled by continued overall strong commercial activity, underpinned by growth in the Americas, especially […]

View More +

2018/03/18

Samsung Expands its Range of Official Customer Relationship Channels in Collaborations with Atento in Brazil

Consumers have a wide range of different channels and options ensuring the quality of service March 18, 2018 SAO PAULO – In the last two years, Samsung has expanded and remodeled its official channels to better serve its customers in Brazil, whether through the call center, email, chat, Facebook and even Twitter by direct messages […]

View More +

2018/03/13

Atento’s Solutions Based on Cognitive Technology Create a More Satisfactory and Efficient Customer Experience

Atento has integrated cognitive capabilities within its value offer based on Keepcon semantic technology that improve customer satisfaction and reduce costs through increased automation and reduced response time The use of cognitive technology is part of Atento Digital’s specialized offer to maximize the opportunities offered by digitalization throughout the client’s life cycle With this offer, […]

View More +

2018/03/01

Atento Opens New Customer Relationship Center in Sao Paulo

Located in the district of Itaquera, in the eastern part of Sao Paulo, this is Atento’s 14th center in the city, and the 35th in the country The center offers a broad range of customer experience services and solutions enabled by Atento´s omnichannel platform and digital capabilities The construction of the new center was supported […]

View More +

2018/02/08

Atento Receives Top Employers Certification for the Fourth Consecutive Year in Brazil

The Company is one of the 26 top employers in the Latin American country that met the highest standards of excellence in career conditions In 2018, Atento also received the Top Employers certification in Spain February 8, 2018 SÃO PAULO, February 8, 2018 – Atento S.A. (NYSE:  ATTO), the leading provider of customer relationship management and business […]

View More +

2018/02/01

Atento Receives the Top Employers Certification for the Eighth Consecutive Year in Spain

The Top Employers certification recognizes the quality of working conditions that companies offer to their employees as well as the excellence in their HR practices February 1, 2018 MADRID, February 1, 2018 – Atento S.A. (NYSE: ATTO), the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one […]

View More +

2018/01/24

Atento accelerates its growth in the telecommunications sector in Brazil

The main companies in this sector in the country already use Atento services such as Technical Support, Sales, Customer Service, Back Office or Collections, all supported by digital technology Digital customer service through multiple channels is one of the services in which Atento stands out in the telecommunications sector January 24, 2018 SAO PAULO January […]

View More +