- The company strengthens its financial and technological strategy to lead the CRM/BTO market, with a new bond issuance, extension of current debt maturities, and the backing of its shareholders.
- The Brazilian securitization fund promoted by Atento received an AA-.br rating from Moody’s, reflecting its structural soundness and the credit quality of its clients.
Madrid, October 28th, 2025. Atento, Atento Luxco 1 (“Atento” or the “Company”), one of the world’s largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services, has taken another step in the execution of its financial strategy with the successful launch of the FIDC Flagship BTO Receivables fund. In addition, the company has completed the refinancing of its bonds, extending their maturities to 2028 and 2029, with the support of its main shareholders. This announcement represents a significant strengthening of Atento’s liquidity and stability, enabling the company to continue driving its growth.
These operations, which have provided more than 30 million dollars in additional liquidity, represent a structural improvement in the company’s financial position. Atento remains focused on investments in technology (primarily Artificial Intelligence), reinforcing its strategy as a leader in the Business Transformation Outsourcing (BTO) market. The funds obtained will allow Atento to accelerate its investments in technology and digital transformation, as well as refinance existing debt, improving the efficiency of its working capital management.
“This transaction strengthens the financial soundness of the Atento Group, supported by the new shareholder base and corporate governance structure established after the restructuring process completed in November 2023. It represents another step forward in our operational and financial optimization plan,” said Fabio Aires, Director of Finance, Treasury, and Investor Relations.
Financial strength backed by high-quality assets
The FIDC Flagship BTO Receivables fund is backed by a portion of Atento’s recurring revenues generated in Brazil, derived from accounts receivable related to CRM (Customer Relationship Management) and BTO (Business Transformation Outsourcing) services. These receivables have an average maturity of around 48 days and originate from a solid base of long-standing clients, ensuring stability and confidence in cash flow.
This issuance allows Atento to strengthen its liquidity and continue driving its growth and technological modernization strategy with a more solid and efficient financial foundation.
Additionally, Moody’s Brazil assigned an AA-.br rating to the fund’s senior tranche, highlighting the soundness of the structure, the historically low delinquency rate (below 1%), and the high credit quality of the clients involved.
“The Fund’s assets are composed of invoices from contracts with clients who have maintained long-standing relationships with Atento. Around 70% of these contracts are with companies that have worked with Atento for more than ten years, including both Brazilian firms and Brazilian subsidiaries of international corporations,” added Fabio Aires.
Debt optimization and strategic support
In parallel, Atento has completed a restructuring of its debt, extending the maturities of its main bonds to 2028 and 2029. This transaction improves the company’s financial terms (maturity, interest rate, and guarantees) and consolidates the bonds in the hands of its shareholders, strengthening financial stability and strategic alignment with the company.
The continued support of its shareholders has also been reaffirmed through a new liquidity injection, which has enabled both the successful refinancing of its debt and an overall improvement in Atento’s financial position to advance its strategic plan.
Through these initiatives, Atento consolidates a more robust and flexible financial structure, enabling steady progress in its operational and technological transformation. The company continues to execute its roadmap focused on innovation, efficiency, and sustainable growth, reaffirming its commitment to creating value for clients, investors, and employees.
About Atento
Atento is the largest provider of customer relationship management and business transformation outsourcing (“CRM BTO”) services in Latin America and one of the leading providers worldwide. Atento is also one of the main nearshoring CRM BTO service providers for companies operating in the United States. Since 1999, the company has developed its business model across 17 countries, employing more than 90,000 people. Serving over 400 clients, Atento offers a wide range of CRM BTO services through multiple channels. Most of Atento’s clients are leading multinational companies in the telecommunications, banking and financial services, healthcare, retail, and public administration sectors.
In recent years, the company has been recognized for its excellence by several global industry analysts, including Everest, Gartner, Frost & Sullivan, and ISG. Forbes recognized Atento as one of the Top 100 Best Companies to Work For in Spain in 2023, while Great Place to Work® has consistently ranked the company among the Top 25 Best Workplaces worldwide. Atento was also the first company in its sector globally to achieve the ISO 56002 Innovation Management Certification, which it has maintained for four consecutive years. For more information, visit www.atento.com
Media Contacts:
Esther Presencio – epresencio@webershandwick.com
Andrea Terroba – aterroba@webershandwick.com