Atento Knowledge
Assistant
Empower Your Agents
Revolutionize your agent Knowledge Data Platform with Atento Knowledge Assistant Chatbots
Atento Knowledge Assistant Chatbots are powerful tools that help companies enhance the customer experience by providing quick and accurate responses to queries. They also recommend improved processes for agents to follow when resolving customer issues.
EFFORTLESS EXECUTION
Effortless Execution with Atento AI Studio
Information Assessment:
Review user manuals,
e-books, FAQs, etc.
Atento Data Engineering:
Engage in data structuring and engineering tasks.
Information Handling
and Cleaning:
Process and refine the
ingested data for
optimal use.
Prompts Application:
Utilize prompts for the
classification and
organization of
information to
enhance retrieval.
Bot Deployment for
Agent Support:
Implement bots into
the customer service
framework to assist
agents.
Material Validation:
Ensure it is updated,
and determine if any
corrections or new
content creation is
required.
Data Ingestion:
Incorporate data into
the system, which can
be done manually or
through automation.
Corpus Creation:
Compile and organize
the assessed
information into a
corpus.
Model Testing and
Tuning:
Evaluate the AI models
and adjust for accuracy
and efficiency.
Continuous Information
Improvement:
Regularly update and improve
the information database for
sustained quality.
Comprehensive Insights Across Domains
Our suite of tools, supported by a specialized Generative AI Specialized Team and robust Prompt Techniques provides you with:
CX experts + Generative AI Specialized Team + Prompt Techniques
Agent asks questions and answers on chatbot platform
Better Customer Experience:
Deliver quick and accurate answers to customer inquiries, enhancing satisfaction.
Increased Productivity:
Chatbots assist agents in resolving issues faster, freeing up their time for more complex tasks.
Reduced Costs:
Automate routine tasks to cut down on customer service expenses.
Better Customer Experience:
Minimize process errors and tailor responses using insights from
e-books and other content.
Cross-Selling Recommendations:
Offer suggestions that improve sales performance.
Next Best Action:
Provide advice that boosts your Net Promoter Score (NPS).
Next Best Offer:
Make recommendations that increase your Average Revenue Per User (ARPU).
Complaint Reduction:
Utilize the correct information and process strategies to address the primary reasons for complaints.
STEP INTO CX FUTURE
Empower Your Agents with Atento Knowledge Assistant
Atento’s Knowledge Assistant, powered by Atento Generative AI, is seamlessly integrated into our assistant, our dedicated agent bot assistant, to enhance the capabilities of our quality agent platform — Qualistore.
By incorporating our assistant, you can:
- Utilize our Knowledge Assistant powered by Atento GenAI for both online and offline support.
- Integrate into Qualistore for a comprehensive agent support solution.
- Benefit from intelligent search mechanisms that enable employees to swiftly address queries and provide informed guidance via chat support.
With the integration of our Knowledge Assistant, we guarantee:
- Rapid implementation for a more efficient workflow.
- Extensive systemic integration that aligns with your operational needs.
- Secure access to information, ensuring data protection.
- Ongoing technical support to maintain high service standards.
