Atento Virtual Hub

Virtual Hub was born as an add-on solution for Atento@Home

Atento Virtual Hub is a single centralized point to manage all remote operations of a team as a whole, from agent recruiting and training to campaign development, everything under strict security protocols managed on an agile way with a global approach.

Superior value with a holistic service view.

Virtual Hub was born as an add-on solution for Atento@Home

Atento Virtual Hub is a single centralized point to manage all remote operations of a team as a whole, from agent recruiting and training to campaign development, everything under strict security protocols managed on an agile way with a global approach.

Superior value with a holistic service view.

The development of our Virtual Hub comes after maturity acquired with the Atento@Home platform. This command center has been designed to optimize operations in telecommuting models. Our Virtual Hub offers high flexibility based on cloud technology. It is not limited to a specific location and can be adapted to our customer’s operational needs in minimal time. Any company, regardless of the sector, can have a hub that can also be connected with offices worldwide, achieving global operational management through the following pillars:

The development of our Virtual Hub comes after maturity acquired with the Atento@Home platform. This command center has been designed to optimize operations in telecommuting models. Our Virtual Hub offers high flexibility based on cloud technology. It is not limited to a specific location and can be adapted to our customer’s operational needs in minimal time. Any company, regardless of the sector, can have a hub that can also be connected with offices worldwide, achieving global operational management through the following pillars:

Management:
Real time monitoring
Security:
Frontline supervision and support​
Quality:
Technology and infrastructure that guarantee management quality
Engagement:
Quality connection EVERYWHERE​
Agility:
Fast deployment
Flexibility:
Can be implemented anywhere

Delight your customers with smarter solutions

Delight your customers with smarter solutions

Delight your customers with smarter solutions

Delight your customers with smarter solutions

Delight your customers with smarter solutions

Delight your customers with smarter solutions