Atento, one of the world’s largest providers of customer relationship management and business transformation outsourcing (CRM/BTO) services, has announced the appointment of Nick E. Delis as its new Chief Commercial Officer (CCO). This strategic addition reinforces Atento’s commitment to digital transformation, innovation, and excellence in customer experience on a global scale.
With more than 20 years of experience in the BPO, technology, and business solutions sectors, Nick has held key executive positions at companies such as Konica Business Technologies, Daycom Systems, and Nextiera, where he led high-performance teams as President and CEO. Most recently, he served as Senior Vice President of International and Strategic Sales at Five9, leading global expansion and overseeing operations across North America, Europe, LATAM, EMEA, and the Middle East.
In his new role, Nick will lead Atento’s commercial strategy to accelerate global growth, with a focus on smart solutions powered by augmented AI, real-time technologies, and a strategic consulting model that puts people at the center.
“I’m incredibly proud to join Atento as Global Chief Commercial Officer. Together with an exceptional team, we are transforming the customer experience with advanced technology, strategic consulting, and AI with a human touch. Our purpose is clear: to turn every interaction into a lasting connection,” said Nick Delis.
“I’m excited for what’s ahead and look forward to connecting with many of you — partners, clients, and industry colleagues — very soon. The future of customer experience is built on innovation, closeness, and shared vision.”
With this appointment, Atento strengthens its leadership as a global BPO and customer experience (CX) company, taking a bold step toward a commercial strategy that drives sustainable growth and positions it as a reference technology partner in key markets.
