Transforming CX

With AI-Powered Analytics

Transforming CX

With AI-Powered Analytics
Analytics

Data is only as powerful as the insights it delivers.

Atento Advanced Insights leverages AI and analytics to decode customer interactions, optimize performance, and drive smarter decision-making. It has two key applications: Voice of the Customer and Quality Assurance.

Watch how it works and request a demo today to see it in action!

REQUEST A DEMO TODAY
Results

Why Add Analytics
to Your CX?

Leveraging cutting-edge analytics within your CX strategy can yield exceptional outcomes:

56%

Heightened usage of persuasive arguments

63%

Increase in executed
agreements

64%

Augmented conversion
rates

65%

Minimized proposal
rejections from customers

Driving Operational Efficiency

Through business intelligence, workforce management, predictive modeling, and forecasting.

Building a Better Customer Experience

Enabled by speech and interaction analytics, profiling, people analytics, and interaction patterns prognosis.

Boosting Business Outcomes

Achieved via process mining, sentiment analysis, predictive models for sales and collections, real-time analytics, NBAs and NBOs.
+ Cost optimization
+ Added Value Differentiation

~5 p.p. EBITDA Improvement

~5% Service Quality Improvement

~25% Attrition Reduction
~65% Conversion Rate Increase

Our Technology

The Atento Difference

Actionable Insights

Our proprietary platform identifies and harnesses patterns from extensive data lakes and knowledge bases to generate actionable insights and refine predictive scores and rules. The model provides a probability score for every agent, enabling meticulous management at the agent level.

Interaction Analytics

We empower smart operations and enhance the employee experience through predictive analytics and advanced data insights. Our functionalities include automated interaction quality analysis, intelligent workforce management, real-time customer experience interaction orchestration, people analytics, and process mining.

Interaction History

Our real-time screen monitoring tool provides instant access to interaction history and recording, enabling managers and supervisors to evaluate agent performance effectively. The solution is available in Portuguese, English, and Spanish.

Employee Analytics

Our Qualistore solution offers gamified communication, content, and employee training, providing real-time access to performance, quality, and cross-selling indicators.

Preventive Fraud Control

Our operative control and access management platform ensures security and traceability and enables preventive fraud control. Integrated with biometric technology, Simplex effectively manages user access to systems and applications.

Business Intelligence Suite

We extract, model, and publish data from various sources using cutting-edge BI tools, focusing on KPI management. This critical data informs business and operational strategies, ensuring our clients remain at the forefront of their industries.

Let Atento transform your business with powerful analytics

Start making data-driven decisions today to unlock unseen opportunities and fuel growth.
Are you ready to experience the Atento difference?
CONTACT US TODAY
Articles

Learn more about our capabilities

Analytics – Applied data science for creating more CX value

More than ever, companies in all industries are investing heavily in tools and technologies that will help them get to know their customers in more detail and thereby provide an exceptional customer experience.

View more

AI, Analytics and Data Science improve CX

By using Analytics, Data Science and Artificial Intelligence tools, companies can improve the consumer experience through algorithms that can analyze behavior and feelings, predict needs, guide strategies and teach machines based on experiences to provide increasingly humanized service.

View more
LinkedIn Newsletter