Intelligent Automation

Catalyzing Efficiency and CX with Back and Front-office.
The Bedrock of Future Workspaces.
Our intelligent automation merges AI, machine learning, and process automation to redefine both your back-office operations and customer experiences. We offer a holistic solution for a more efficient, forward-thinking work environment at the intersection of cutting-edge technology and human touch.

Task Automation

We systematize repetitive tasks using Assisted and Unassisted RPAs to free up your workforce for higher-level objectives.

Business Process Automation

We supercharge your front and backend processes with BPM and Backoffice Automation Solutions like Interfile for optimal productivity.

Intelligent Automation

With technologies such as iBPM, Process Mining, iPaaS, we dramatically lower capital expenditure, bringing about a cost-efficient revolution in your processes.
+ Cost optimization
+ Added Value Differentiation
Workforce efficiency spikes
A 25% reduction in TMO. A whopping 91% decrease in client process TCO
Credit approval from 8 days to 20 minutes

The Atento Difference

Our cloud-based credit origination platform automates repetitive back and front-office tasks to supercharge efficiency and customer experience. With real-time interaction flow design, intelligent orchestration, and audit-level process control, you get a robust, unified, and multipurpose rules engine reducing TCO compared to commercial applications.

Our solution swiftly distributes activities according to business rules in back-office operations, enabling real-time monitoring of agents' productivity, queue management, priority setting, and SLA control.

Over 1k bots in operation to automate repetitive back and front-office work, resulting in a 30% reduction in TCO, enhanced CX, and increased sales rates and value per active customer, all while creating an automated Digital CX.

Why Choose Atento's Intelligent Automation for your CX?

Accelerate your SLA from 8 days to a stunning 20 minutes
Score a massive cost reduction of USD$40M
Slash human intervention in processes by 50%
Be part of an exclusive group of over 12,000 resellers using our solution
Join the ranks of 5,000 agents smoothly operating new processes
Achieve a TMO reduction of 25% (median TMO: 540 seconds)
Attain ROI in just 1 year

Elevate your operations and customer experience today with Atento's Intelligent Automation.