Employee Experience leads to high employee satisfaction

Employee Journey

  • We attract around 95% of our employees via social media and specific forums
  • 24/7 attraction via Chat Bot
  • Self-service through ATS (Applicant Tracking System)
  • Selection with Artificial Intelligence
  • Advertisements focused on skills and abilities
  • Diversity and Inclusion
  • Remote Integration and via Learning Xperience Platform
    Technical training through simulators and e-learning
    Distance learning platforms, through e-learning and webinars.
  • Nesting Methodology
  • Web Portal for accessing information and HR solutions
  • Virtual benefits card
  • Emotional salary – One Team Motivation
  • Communication app and commitment to the Atento community
  • University programs for soft and hard skills development and leadership (eLearning and Microlearning)
    Performance Management Model
  • Remote and on-site knowledge certification (theory|technical)
  • LXP (Learning Experience Platform) digital training
  • Top GPTW
  • ESG Top Position vs competitors
  • Recognized as Human and Solidarity Company for focus on human capital
  • Best Workplaces Recognition
  • Skill development and leadership upskilling program
  • Source of Talent and opportunities
  • ~80% of leadership positions are taken by our own employees
  • Recognition and rewards
  • Strategy for identifying causes and retaining options
  • A single point of contact
  • Support to former employees via online service and social media

Digital Recruiting Process

Corporate Portal & Social Media Platforms
Simple, personalized and seamless application process
Application
AI-Powered Recruiting Tools
For screening candidates based on our client´s need
Consideration
Selective Testing
Based on predictive algorithms to find the best talent
Assessment
By HR & Operations
Candidates´ profile and tests are reviewed prior to interviews
Evaluation
Virtual or In-Person
Hace-to-Hace conversation to validate culture fit
Interview
Digital & Secure
Streamined and paperless processing of candidates´ documents and information
Hiring
Corporate Portal & Social Media Platforms
Simple, personalized and seamless application process
Application
AI-Powered Recruiting Tools
For screening candidates based on our client´s need
Consideration
Selective Testing
Based on predictive algorithms to find the best talent
Assessment
Digital & Secure
Streamined and paperless processing of candidates´ documents and information
Hiring
Virtual or In-Person
Hace-to-Hace conversation to validate culture fit
Interview
By HR & Operations
Candidates´ profile and tests are reviewed prior to interviews
Evaluation

Smart Operations

Nearshore

Offshore

Multilingual Hub

Flexible CX

Atento@Home

1 (920) 664-1287

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