Better Outsourcing

Takes your CX and Technical support to a higher level reducing your operational costs by 25%

Better outsourcing enhances troubleshooting and C-SAT by transforming your technical support into a more humanized experience.

Benefits

E2E troubleshooting system

Customer omnichannel services and workflow transversally connecting to our Tech Support.

Language user interface (LUI)

Intelligent Virtual Agents handle low-mid complex troubleshooting using our proprietary technology.

Consultancy services

We assess your business and competitors and design a tailor-made CX strategy for your customer journey.

Supportive KMS & Process mapping

Troubleshooting compliance supported by a Process Mapping capability that detects process deviations expediting their resolution.

Talented tech support

We hire the best talent and provide advanced training and analytical tools, transforming them into the best in the industry.

Differentiators

Deep understanding of the CX industry

Atento’s advanced technology

Best-in-class processes

Highly-skilled talent, fully trained

25% cost savings for your operation

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