Artificial Intelligence

Revolutionize Customer Interactions with Advanced AI

A new era of opportunities is dawning with the use of Generative AI, revolutionizing how we extract and utilize information from past interactions, build support structures for our agents, and develop conversational bots based on Large Language Models.

Real Results, Real Impact

Don’t just take our word for it. Explore our gallery of success stories and testimonials. See how businesses like yours are leveraging Atento’s AI solutions to achieve unprecedented levels of customer satisfaction and operational efficiency.

Efficiency and Effectiveness: Our AI solutions significantly reduce case resolution times by 50%, enhancing customer satisfaction by 12% and achieving a 65% chat BOT resolution rate.

The Atento difference

The true value we offer transcends the technology itself.
This is where the Atento Difference comes into play.

Anomaly Detection

Anomaly Detection

Our cutting-edge Anomaly Detection solution is designed to optimize Atento's operations by actively monitoring key performance indicators (KPIs) and automatically detecting any anomalies. This powerful tool provides valuable insights for the swift identification of issues that can directly impact operational results. By leveraging this solution, Atento can enhance efficiency and make data-driven decisions to drive market success.

The Center of Excellence

The Center of Excellence

lies at the heart of our innovation, ensuring every solution we craft not only sparks agility and creativity but also upholds the highest standards of safety and business integrity.

AI-Powered Brand Personas

AI-Powered Brand Personas

We bring your brand's identity to life, creating a consistent and personalized voice across all communication platforms, from IVR to chatbots and beyond.

People Analytics

People Analytics

Boost agent retention with our successful statistical model. Developed by our data science team, it accurately predicts attrition and reasons behind it. Gain insights, optimize resources, and enhance employee satisfaction.

Stress-o-Meter

Stress-o-Meter

Our cutting-edge "Stressometer" technology identifies stress patterns within recorded audio files, offering invaluable insights without transcription.

Our Knowledge Assistant

Our Knowledge Assistant

doesn't just work behind the scenes; it's the right-hand assistant every agent would love to have! As agents navigate through interactions and any queries arise, our Q&A BOT AI can deliver the perfect and timely solutions to customer questions. Think of it as the 'supercharge' that customer interaction needs, understanding every process and the more unusual product questions.

Introducing Atento AI Studio: Our AI Platform

This comprehensive ecosystem, Atento AI Studio, stands at the forefront of our innovation, blending advanced AI-driven tools and technologies within a secure and private environment. It’s a space where customer interactions are transformed with seamless sophistication.

The Atento AI Studio includes a powerful trio that forms the foundation of our services, offering an unparalleled experience in customer interaction and service excellence:

Atento Insights: Decipher the Language of Data

We turn data into business intelligence. Imagine analyzing data from thousands customer calls – with Atento Insights, this is a game-changer. Our platform interprets this vast amount of information to reveal what your customers truly want. By unlocking these insights, you can make informed decisions, tailor your services to customer preferences, and open new doors to growth.

People Analytics

Advanced Insights

Quality & Audit

Atento Knowledge Assistant: Your Dynamic Information Powerhouse

Knowledge at Atento goes beyond mere data; it’s about real-time, dynamic information. With our Hubbie module, agents interact directly with the platform, ensuring they have the most current and relevant information at their fingertips. This isn’t just about having data; it’s about empowering your team with the right information at the right moment to drive meaningful engagement and change.

Atento Knowledge Assistant

Personal Co-pilot

Atento Conversations: Personalized Interaction Redefined

We take customer interaction to the next level. Using our advanced AI, we create a unique AI brand persona for your business, like Atena, which is an integral part of our Corpus. This AI speaks in your brand’s voice, through chat or over the phone, providing a personalized customer experience. Our consultants tailor this AI to embody your brand, ensuring every conversation reflects your brand’s values and enhances customer relationships.

AI-powered Brand Persona

Smart Recruiter

Atento Insights: Decipher the Language of Data

We turn data into business intelligence. Imagine analyzing data from thousands customer calls – with Atento Insights, this is a game-changer. Our platform interprets this vast amount of information to reveal what your customers truly want. By unlocking these insights, you can make informed decisions, tailor your services to customer preferences, and open new doors to growth.

People Analytics

Advanced Insights

Quality & Audit

Atento Knowledge Assistant: Your Dynamic Information Powerhouse

Knowledge at Atento goes beyond mere data; it’s about real-time, dynamic information. With our Hubbie module, agents interact directly with the platform, ensuring they have the most current and relevant information at their fingertips. This isn’t just about having data; it’s about empowering your team with the right information at the right moment to drive meaningful engagement and change.

Atento Knowledge Assistant

Personal Co-pilot

Atento Conversations: Personalized Interaction Redefined

Customer interaction reaches a new level with our advanced generative AI platform. We create a unique AI brand persona for your business, such as Atena, seamlessly integrated into our extensive corpus. This AI communicates in your brand’s voice, whether through chat or phone, enabling natural, fluid, and personalized conversations. With high comprehension capabilities, it generates responses based on a robust knowledge base and tailored prompts. Our consultants ensure the AI embodies your brand, reflecting its values and pitch tone in every interaction, enhancing customer relationships within an ethical and secure framework.

AI-powered Brand Persona

Smart Recruiter

Discover the complete AI Studio offering

Why add AI to your CX?

Statistics Speak for Themselves

Treatment -6 Days

Faster resolutions

CSAT +22%

Customer delight soars

Errors -19%

Sharper operations

Productivity +30%

Team efficiency up

Backlog -36%

Leaner workload

Search Time -1258s

Quicker information retrieval

Initial RT +4%

Swift first impressions.

Response Time +12.5%

More engagement

Revenue +100%

Doubling financial goals

CSAT +22%

Customer delight soars

Productivity +30%

Team efficiency up

Search Time -1258s

Quicker information retrieval

Response Time +12.5%

More engagement

Revenue +100%

Doubling financial goals

Treatment -6 Days

Faster resolutions

Errors -19%

Sharper operations

Backlog -36%

Leaner workload

Initial RT +4%

Swift first impressions.

Discover how Atento’s AI Studio can elevate your customer experience. Reach out for a consultation and embark on a journey towards AI-driven success, optimizing costs, and differentiating your business in the market.

Cases

Real Estate Company needed to improve response times

It should be Transforming CX and efficiency with AI-Driven solutions.

Revolutionized IVR Experience

Elevating customer interaction through a humanized IVR, improving customer experience and substantial cost savings for a leading electronic payment firm.

Retail Stress Management with AI/Cognitive Stressometer

Efficiently monitoring customers stress to enhance their experience during peak shopping events.

Enhancing HR processes with AI/Cognitive

Revamping HR processes to foster a superior employee experience, while championing innovation, quality, and efficiency.

AI/Cognitive Stressometer for Better CX

Leveraging cutting-edge AI to pinpoint dissatisfied consumers, averting regulatory complaints and amplifying customer satisfaction.

AI/Cognitive Solutions in Digital Recruitment for Gaming

Online Recruitment for the Gaming Sector

Revolutionizing Energy Services with AI-Enhanced Communication

AI and cognitive NLP Technologies integration to introduce new communication channels, improve self-service, and NLP Bot Implementation.

AI/Cognitive BOT and Omnichannel for Urban Mobility

Automation of Customer Journeys for app’s drivers and consumers (Urban mobility app)

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