CX Magazine

Next Generation CX is Atento’s digital magazine focused on news about Digital Transformation, new technologies, Customer Experience and quality knowledge on current issues that are affecting companies. In this magazine you´ll find everything about trends, case studies, interviews with opinion leaders and executives of large companies. Published quarterly, it is available in Spanish, English and Portuguese.

NEW ISSUE N° 15

December 2023

The new protagonists of the fifteenth edition of Next Generation CX Magazine discuss innovation, efficiency, and artificial intelligence to improve CX.  Discover the insights of Finetwork, Falabella, and Zity.

In addition, we share the details of our partnership with Microsoft to revolutionize customer service with generative AI, and we introduce our AI Excellence Center.

PREVIOUS ISSUES

Issue Nº 14

October 2023

The fourteenth edition of Next Generation CX Magazine is here, with Artificial Intelligence applied to improve Customer Experience as the main theme. It is intr…

Issue N° 13

June 2023

In this new edition of Next Generation CX Magazine, we dive into Digital Channels for Customer Service. Hear from industry experts, including Endesa, MediaMarkt…

Issue N° 12

April 2023

Operational Efficiency is the central theme of the twelfth edition of Next Generation CX Magazine. Motorola, Orange, and Arval share their insights on using tec…

Issue N° 11

January 2023

In this first 2023 Next Generation CX Magazine, we focus on the Travel & Hospitality industry. During the past 2 years, this industry has transformed how they i…

Issue N° 10

October 2022

In this tenth edition of Next Generation CX Magazine we delve into renewable energy and the new demands consumers, who are increasingly concerned about sustaina…

Issue N° 9

June 2022

In this 9th edition of Next Generation CX Magazine we collect testimonials from large global companies in the Banking and Finance sector. Two recognized industr…

Issue N° 8

March 2022

The first edition of our Next Generation CX Magazine in 2022 features testimonials from global companies that participated in the event “Living Digital: Navigat…

Issue N° 7

December 2021

The last issue of the year of our Next Generation CX Magazine focuses on Omnichannel, and showcases the cases of companies that are intensifying their investmen…

Issue N° 6

October 2021

The sixth issue of our Next Generation CX Magazine focuses on new sectors that are responding to consumer needs within a context of digital acceleration. In thi…

Issue N° 5

June 2021

In this issue of Next Generation CX Magazine, we go deep dive into what retail companies are currently going through, and how e-commerce has transformed and evo…

Issue N° 4

March 2021

About 15 big international brands participate in this 4th issue of Next Generation CX. We collect experiences from very different sectors that have Innov…

Issue N° 3

January 2021

The first issue of 2021 focuses on sales management and Customer Experience from different perspectives, with the participation of br…

Issue N° 2

October 2020

Business growth models in the COVID environment and entrepreneurship in the midst of a pandemic are some of the topics covered in the second issue of Ne…

Issue N° 1

July 2020

In its first issue, Next Generation CX takes an in-depth look at how large companies are addressing their process automation strategies using RPA (Robot Proc…
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