In 2021, Atento Social, our psychological and social care program, expanded with the creation of the Doña Lila channel. Aimed at supporting those team members in situations of family, domestic and violence against women, from this project we can provide individualized and confidential care together with social workers and psychologists - who are also part of our team - able to offer guidance and support.
The A.I.M.A Program (Atención Integral a la mujer Atento - Comprehensive Care for Atento Women) is a strategy that seeks to serve mainly women, guiding them on issues of gender violence, equity and whistleblower action. In addition, it promotes spaces for training and gender recognition.
At the end of 2019, we implemented Diversity Governance, with a structure that involves all hierarchical levels within the company. Driven by this purpose, we created the Allied Groups and Diversity Ambassadors. Guided by the five pillars of our program - PwD, LGBTI+, Gender, Ethnic-Racial and Generations - the groups are made up of employees from different areas, regions and positions who work on a voluntary basis to promote diversity and inclusion.
Social Name is the name by which trans people are socially recognized and which reflects their gender identity. At Atento, employees can request a change of their social name on their badge, e-mail and meal voucher to be who they want to be. Furthermore, since 2013 we promote the use of our own Social Bathrooms, which are used into its according to each individual's gender identity.
The main goal of our Atento Listening Center is to strengthen the prevention of mental disorders and mental health awareness for our Atento Colombia collaborators, by providing them with complementary attention and assessment in mental health topics though a comprehensive approach.
Atento Impulsa is an Atento subsidiary created in 2009 focused on generating employment and training for groups at risk of exclusion. With 3 centers located in Spain, it employs more than 140 people with disabilities and is committed to eliminating the social and labor difficulties that certain groups face. Atento Impulsa actively cooperates with associations and public and private entities to reach agreements and favor the prefesionalization of these groups to work at Contact Centers. Since March 2020, 90% of the Atento Impulsa workforce is working under the Atento@home model.
In Partnership with 
In Spain, we have joined the “Companies for a Society free of Gender Violence”coalition. We join the different official campaigns launched by the Spanish Ministry of Equality to make all types of violence that happen around us visible.
In 2021, Atento Social, our psychological and social care program, expanded with the creation of the Doña Lila channel. Aimed at supporting those team members in situations of family, domestic and violence against women, from this project we can provide individualized and confidential care together with social workers and psychologists - who are also part of our team - able to offer guidance and support.
The A.I.M.A Program (Atención Integral a la mujer Atento - Comprehensive Care for Atento Women) is a strategy that seeks to serve mainly women, guiding them on issues of gender violence, equity and whistleblower action. In addition, it promotes spaces for training and gender recognition.
At the end of 2019, we implemented Diversity Governance, with a structure that involves all hierarchical levels within the company. Driven by this purpose, we created the Allied Groups and Diversity Ambassadors. Guided by the five pillars of our program - PwD, LGBTI+, Gender, Ethnic-Racial and Generations - the groups are made up of employees from different areas, regions and positions who work on a voluntary basis to promote diversity and inclusion.
Social Name is the name by which trans people are socially recognized and which reflects their gender identity. At Atento, employees can request a change of their social name on their badge, e-mail and meal voucher to be who they want to be. Furthermore, since 2013 we promote the use of our own Social Bathrooms, which are used into its according to each individual's gender identity.
The main goal of our Atento Listening Center is to strengthen the prevention of mental disorders and mental health awareness for our Atento Colombia collaborators, by providing them with complementary attention and assessment in mental health topics though a comprehensive approach.
Atento Impulsa is an Atento subsidiary created in 2009 focused on generating employment and training for groups at risk of exclusion. With 3 centers located in Spain, it employs more than 140 people with disabilities and is committed to eliminating the social and labor difficulties that certain groups face. Atento Impulsa actively cooperates with associations and public and private entities to reach agreements and favor the prefesionalization of these groups to work at Contact Centers. Since March 2020, 90% of the Atento Impulsa workforce is working under the Atento@home model.
In Partnership with
In Spain, we have joined the “Companies for a Society free of Gender Violence”coalition. We join the different official campaigns launched by the Spanish Ministry of Equality to make all types of violence that happen around us visible.
The initiative is another chapter in the intense effort to promote inclusion and diversity by the company, whose name is now displayed with an exclusive symbol in sign language.
At Atento we understand Diversity as the set of characteristics that make us different, unique and genuine.
We strive to build a work environment in which all people feel represented and part of Atento. An environment in which organizational diversity is a true reflection of our world´s diversity.
Inclusion is very important for Atento, and we are aware of how important it is not only to have several communication channels available, but also to be able to serve all audiences. Focused on serving an audience of around 500 million deaf people worldwide according to the WHO, Atento has developed a customer service through videoconferencing in Sign Language for the hearing impaired.
+ 1K videocalls have been made in the last year
With a monthly average of 82% of Service Level Agreement.
