Social
Our employees
At Atento, we reinforce our commitment to diversity, inclusion, and well-being. This diversity is not only based on gender, but also on the inclusion of different cultures, ages, ethnicities and abilities, which enriches our work environment and fosters shared growth and success. Therefore, at Atento we are known for having a diverse and multidisciplinary workforce, which is reflected in the following aspects:
Employees
64,7%
Women
91,7%
Permanent
contracts
≈30%
Employees
in WAHA
4.915
Internal
promotions
50,7%
Women in
management
positions
44%
Under 30
yeas of age
71,3%
Under
collective
agreement
42.544.217
Training hours
Global Leadership
Model
Society
Multiple initiatives
in the countries where we operate
Our website
100% accesible
to the disabled community
At Atento we believe
That Diversity generates value for the company and has a positive impact on our clients and results. Therefore, we believe in diversity & inclusion of people of different races, ethnicities, genders, background, sexual identities, entities, as well as those with different abilities or ny other condition such as diversity of thought. We work to favor and promote harmony between cultures.
In diverse talent
That our differenes enrich us
In the need to respond to adverse and changing world
That all people are unique and valuable
In equal opportunities
In shared responsability
Diversity at Atento
At Atento we value and promote an environment where people of different races, ethnicities, genders, backgrounds, sexual orientations, religions, identities, as well as those with disabilities or other conditions, including diversity of thought, coexist. We actively work to promote respect, equity and harmony between cultures, building a space where all people can be, express themselves and develop with freedom and dignity.
Since 2020 we have had the DNA Program – Diversity Program at Atento, a timeless and permanent initiative, with the objective of promoting a culture of respect and appreciation of differences, through listening spaces, debates and content that reinforce the importance of the pillars through the Allied Groups: Gender, Race and Ethnicity, People with Disabilities, LGBTI+, Generations and this year, as a novelty in Brazil, the Refugee and Immigrant Group has been implemented.
AIMA – Help button
Program implemented in Colombia that assists women, providing guidance on gender violence, equity and denunciation, promoting training and gender recognition. This year, a help button has been developed in the “Atento a ti” App, designed to request help in any situation of gender violence.
Social Name
It is the name by which non-binary, transgender, transsexual, transvestite or transgender people identify themselves and are socially recognized, as it is in line with their gender identity. Atento guarantees the use of the social name on ID card, email, food cards, web login, restaurant voucher and meal voucher. Since 2020 we have processed +715 Social Name requests.
Refugees and immigrants
in 2024, we created the Group of Allies of Refugees and Immigrants, an initiative aimed at strengthening dialogue, visibility and the development of inclusive actions for this public. Currently, we have more than 900 foreign professionals who are an active part of our organizational diversity. Atento was recognized for the first time with the Vem Bumbar Award, an award that highlights
companies that contribute the most to the inclusion of African immigrants and refugees in Brazil.
Atento Impulsa
At Atento, having a disability is not an
impediment. For us, it is key to promote
actions that support inclusion in the
workplace. For this reason, we not only
deploy recruitment initiatives such as the
Atento Impulsa initiative in Spain,
with our subsidiary created in 2009, which
is dedicated to generating employment
and training for groups at risk of exclusion,
but we also launch various inclusion and
awareness initiatives both internally and
externally.
Atento TEAcompaña
Aimed at collaborators in Argentina who live with or are responsible for the care of people with ASD (autism spectrum disorder), accompanying them in their role. The initiative includes face-to-face meetings with a Leader in the work center accompanied by UEGP 233 S.O.M.O.S. health professionals, with the aim of accompanying caregivers in their role: stress management, understanding of disabilities, self-care, inclusion and community support.
REDI Program
At Atento, we are convinced that diversity brings significant value to the company and generates a positive impact on our society. For this reason, we highlight our REDI (Recruiting Diverse and Inclusive) program, which promotes the inclusive hiring of diverse talent. This program includes practices that eliminate practices that eliminate barriers to accessibility, allowing people with disabilities to integrate into our company and develop their professional potential in a welcoming and respectful environment. This initiative reinforces our institutional commitment to social responsibility, equity and the active promotion of diversity in the workplace.
Impact on Society, together for a better world
As part of our commitment to sustainability and social responsibility, we have implemented several initiatives that reflect the positive impact our employees have on the community. Through volunteer programs, donations to local organizations, workshops, our employees not only contribute to improving the quality of life of the people around them but also foster a supportive and committed work environment. These actions, aligned with our values, demonstrate that each employee has the power to generate significant change, thus strengthening our mission to be agents of social transformation.
Global Community Month
Solidarity food campaign
Civic Day
Blood donation
Collaborative cleaning
Recycling that transforms lives
Recognitions and awards
Atento among the 100 Best Companies To Work For in Spain for the 6th consecutive year
