Environment

At Atento, we believe that environmental responsibility is a fundamental pillar to ensure a sustainable future, both for our company and for communities and the planet as a whole. Our commitment to the environment is reflected in every interaction and in every solution we offer, always seeking to create a positive and lasting impact. That is why our environmental policy aims to encourage a better use of natural resources. We use technologies that help minimize carbon emissions, reduce water and energy consumption, recycle waste, and improve environmental awareness.

In this regard, we reaffirm our commitment to climate action through a comprehensive strategy focused on the decarbonization of our operations and the efficient management of resources. Our approach combines the systematic measurement of emissions in accordance with international standards (GHG Protocol), transparency in the communication of results and the implementation of initiatives aimed at reducing the environmental impact of our activities.

During 2024, we have continued to make progress towards our goal of achieving climate neutrality. As a sign of this commitment, we have managed to improve our rating in the Carbon Disclosure Project (CDP), reaching a B rating, which shows the strengthening of our reporting practices, as well as greater maturity in climate management.

Key data

2024 Summary

27,5%

Total greenhouse gas reductions
Referring to Scopes 1 and 2*

Scope 1

40,6%

Direct Emissions Reduction

20,1%

Indirect Emissions Reduction

Scope 2

28%

Reduction in Total Electricity consumption and

20%

in associated emissions

+63%

Renewable Energy

B | 2024

Improvement of our Carbon Disclosure Project (CDP) score

Scope 3

WAHA (Work At Home Agent) model minimizing commuting-related emissions

Carbon footprint per commute

30%

reduction in total emissions

Responsible use of our resources

60%

Reduction of paper consumption

12,7%

Reduction in water consumption

*Comparison with respect to data reported in 2020

our commitment to the planet

What have we done to address climate change?

Atento maintains a firm and cross-cutting commitment to environmental protection, integrating sustainability as a strategic pillar in all its operations at a global level. Our environmental policy is aimed at minimizing our environmental footprint and promoting the responsible use of natural resources, in line with the Sustainable Development Goals.

To this end, in recent years we have implemented concrete measures to address climate change.