Social Media Engagement
Relationship consultants with skilled profiles in each segment, plus constant training to provide the best user experience on social media, with a constant focus on resolution and full automation. In addition, a multidisciplinary team provides brand and crisis management with support from insights, reports and dashboards generation.
Benefits
Savings
Improved demands comprehension, reduces operation time, and increases service capillarity.
Accuracy
Causal analysis, brand heath assessment, and crisis contingency focused on adding business insights.
Increased engagement
Improved response resolution, with higher customer satisfaction rates.
Differential
A team that is specialized on both Customer Service and Social Media, Chat, e-mail and text channels to leverage management and engagement through these digital channels.
Use of the Keepcon semantics technology platform, which automates text comprehension and categorization, enabling automated routing, flags and responses.
Metrics and analysis that focus on customer satisfaction, efficiency and process improvements to transform the business model and generate business opportunities.
Key figures
improvement in response quality.
reduction in response time
conversion transferred to presales
See how this solution works in practice.
Contact us
Transforming the customer experience through talent acquisition, people development and brand assimilation.
Our client is an American consumer electronics and gaming merchandise retailer. Founded 40 years ago, the company is one of the largest videogame retailers in the world, with more than 4,000 stores in various geos, including the United States, Canada, Australia and Europe.
Their goal was to enhance the value they provide to customers and stakeholders by reimagining their customer experience, from a purely transactional model to an experience-focused framework.
Talent & expertise for a Sports Betting giant
Our client is an online game software supplier traded on the London Stock Exchange Market who offers cutting-edge value-added solutions to industry leading operators.
Social Media and Talented CX service for complaints
Our client is Latin America´s biggest payment systems company, as well as one of Brazil´s largest credit and debit card operators.
The company trusted Atento to improve its customer satisfaction levels by providing their CX expertise to transform the company´s service culture. They needed to drive CX excellence at all levels, improving customer satisfaction rates when dealing with complaints through voice and digital channels.
Atento Live
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