Engaging users by means of integrated social-media service.
Relationship consultants with skilled profiles in each segment, plus constant training to provide the best user experience on social media, with a constant focus on resolution and full automation. In addition, a multidisciplinary team provides brand and crisis management with support from insights, reports and dashboards generation.
Related Next Generation Services:
Improved demands comprehension, reduces operation time, and increases service capillarity.
Causal analysis, brand heath assessment, and crisis contingency focused on adding business insights.
Improved response resolution, with higher customer satisfaction rates.
A team that is specialized on both Customer Service and Social Media, Chat, e-mail and text channels to leverage management and engagement through these digital channels.
Use of the Keepcon semantics technology platform, which automates text comprehension and categorization, enabling automated routing, flags and responses.
Metrics and analysis that focus on customer satisfaction, efficiency and process improvements to transform the business model and generate business opportunities.
Over 600 thousand
Social-media mentions in the last year.
Official social networks monitored.
Monitored and listened.
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Automating the customer experience
Conversion of IVR to WhatsApp bot reduced service response time.
More service productivity
Automated responses reduced response time, increasing customer satisfaction.
“High-performance Management Model” case – Client Repsol