Social Media Engagement

Engaging users by means of integrated social-media service.

Relationship consultants with skilled profiles in each segment, plus constant training to provide the best user experience on social media, with a constant focus on resolution and full automation. In addition, a multidisciplinary team provides brand and crisis management with support from insights, reports and dashboards generation.

Related Next Generation Services:

Integrated
Multichannel

High Value
Voice

Automated
Back Office

Savings

Improved demands comprehension, reduces operation time, and increases service capillarity.

Accuracy

Causal analysis, brand heath assessment, and crisis contingency focused on adding business insights.

Increased engagement

Improved response resolution, with higher customer satisfaction rates.

A team that is specialized on both Customer Service and Social Media, Chat, e-mail and text channels to leverage management and engagement through these digital channels.

Use of the Keepcon semantics technology platform, which automates text comprehension and categorization, enabling automated routing, flags and responses.

Metrics and analysis that focus on customer satisfaction, efficiency and process improvements to transform the business model and generate business opportunities.