About Atento
Learn how we are changing de game
BTO PIONEER
Atento turns possibility into progress
For over 25 years, we’ve helped businesses evolve, elevating customer experience and simplifying complexity. As pioneers in Business Transformation Outsourcing (BTO), we blend consulting, tech, and close collaboration to drive real, lasting change—working side by side to shape the future of customer experience.
Purpose
To foster human connection and inspire impact through transformative technology.
Mission
To contribute to our clients’ success by guaranteeing the best experience for their customers.
Vision
To become the leading customer service solutions provider in our market—trusted for innovation, leadership, and partnership.
OUR VALUES
Built on belief. Driven by results.
Collaboration powers progress
We move faster and go further when we work together—across teams, cultures, and time zones. Success is something we build side by side.
We adapt fast and stay focused
We simplify complexity, act with intention, and evolve with speed— because transformation should never feel overwhelming.
People power transformation
Our people are our greatest strength. We invest in talent, celebrate individuality, and create opportunities to grow from within.
Curiosity drives what’s next
We challenge assumptions, embrace new ideas, and never stop learning. The future belongs to the curious.
Seeing through the client’s lens
We embed with our clients, understanding their business like it’s our own. That empathy drives smarter strategies and better outcomes.
We keep our word—and exceed it
We’re not here to promise. We’re here to deliver—measurable outcomes, lasting impact, and progress that matters.
METRICS
Global Reach. Massive Impact.
17
Countries around the world
95
Customer service locations
+110K
Employees
+400
Clients