Cross Selling
Cross selling is a sales technique where the seller introduces the customer to related or complementary products or services.
CRM
CRM stands for Customer Relationship Management, a software technology platform or application for managing all your company’s relationships and interactions with customers and potential customers. Salesforce is a leading example of CRM software.
Cognitive
A subset of Artificial Intelligence, cognitive technology is a field of computer science that mimics functions of the human brain through various means, including natural language processing, data mining, and pattern recognition. An example of cognitive technology is the user recommendation feature Netflix uses to promote programming you have shown an interest in.
Chat Bot/Chatbot
A chatbot is a software application typically deployed on your website or messaging platform used to conduct an online conversation by text or text-to-speech, without the involvement of a live agent.
Contact Center
The term contact center is often used interchangeably with the term call center. A contact center is a centralized department or remote location that handles your company’s inbound and outbound communications from current and potential customers. Contact centers are located either within an organization or outsourced to another company, such as a BPO, that specializes […]
Call Center
A call center is a centralized department or remote location that handles your company’s inbound and outbound communications from current and potential customers. Call centers are located either within an organization or outsourced to another company, such as a BPO, that specializes in handling calls. The term is often used interchangeably with the term contact […]