Fine-Tunning
It is like giving your pre-trained model a masterclass. Tailor it for a specific domain or task, making it the best at what it does.
Foundation Models
Think of these as your AI starters. Pre-trained on vast data, they are your go-to for foundational tasks like word prediction and filling the gaps. These models serve as a starting point for more specific tasks and can be fine-tuned to meet the specific needs of a domain or application.
First Contact Resolution
First contact (or call) resolution, FCR, refers to your contact center’s ability to solve a customer’s problem during the first interaction without that customer or the agent needing to make follow up call or move to another channel.