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ATENTO SPAIN HOLDCO S.L.U, a sole proprietorship, holder of Tax ID No. B-86445731 with registered address at Calle Santiago de Compostela 94, 28035 Madrid, (“Atento”), hereby informs you through this Cookie Policy of the use of data storage and retrieval devices on user terminals.

1. What are cookies?

Cookies are files that are downloaded to the user’s device when accessing certain websites and applications that can be used for a wide variety of purposes, such as recognizing you as a user, obtaining information on your browsing habits, or customizing the way content is displayed. The specific ways in which we use these technologies are described below.

The information collected by the cookies is anonymous and does not contain any sensitive information, as no data that can identify the user personally are collected.

2. What does Atento use the cookies for?

Atento uses cookies to track users’ interactions with the atento.com website, hereinafter referred to as “the website.”

Cookies can recognize a user’s browser, as well as the type of device from which the website is accessed, and they are used primarily to facilitate the next visit and make the website more user-friendly.

In summary, Atento uses the cookies to:

  1. Optimize the user’s browser experience by tracking the session.
  2. Collect information to optimize browsing and improve the website.

3. Who uses the cookies and for how long?

The information obtained by the cookies can be processed solely by the website publisher and/or by third parties hired by the publisher to provide a service. All cookies used by Atento are third-party, shown in the charts below under the “Provider” heading.

With regard to expiration, the cookies may be session and persistent. The former are stored only while the browser is open, while the latter are not deleted when the browser is closed, rather once the established storage period for the purpose of the cookie has ended.

As indicated, the cookies used by Atento, as well as their purpose, expiration and source, are as follows:

 

TECHNICAL COOKIES

Cookies strictly necessary to provide a service or the content requested by the user. These are responsible for technical aspects such as identifying records and managing tool preferences in the use, interaction and location of to the content.

The technical cookies used by Atento are the following:

 

CookieDurationDescriptionProvider
_GRECAPTCHA5 months 27 daysThis cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis.Google
cookielawinfo-checbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytical Cookies".Atento
cookielawinfo-checkbox-advertisement1 yearThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertising Customization Cookies".Atento
cookielawinfo-checkbox-necessary11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Technical cookies".Atento
cookietestsessionCookie used to remember the user’s acceptance of the privacy policy.Google
ts1 year 1 monthThis cookie is provided by the PayPal. It is used to support payment service in a website.Paypal

 

ANALYTICAL COOKIES

These cookies collect information on the use of the site, such as time spent and content viewed by the readers to measure performance and improve the browsing experience.

The main objectives of this type of cookies are to:

  • Enable anonymous user identification and, with it, an approximate count of the number of visitors.
  • Anonymously identify the content visited most.
  • Determine whether the accessing user is new or a repeat visitor.

Here are details on the analytical cookies used by Atento:

 

CookieDurationDescriptionProvider
_ga2 yearsUsed by Google Analytics to distinguish unique users by assigning a number generated randomly as a client identifier, making it possible to calculate visits and sessions.Google
_gat_gtag_UA_160271668_11 minuteThis is used to distinguish users and to limit the percentage of requests.Google
_gat_UA-160271668-11 minuteThis is used to distinguish users and to limit the percentage of requests.Google
_gid1 dayCookie used by Google Analytics to store and update a unique value for each page visited.Google
_hjAbsoluteSessionInProgress30 minutesCookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.HotJar
_hjFirstSeen30 minutesCookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.HotJar
_hjid1 yearThis cookie is associated with HotJar web analytics services and functions, which uniquely identifies a visitor during a specific browsing session, and indicates that it is part of a sample of visitors.HotJar
_hjIncludedInPageviewSample2 minutesCookies associated with HotJar web analytics services and functions, which uniquely identify a visitor during a specific browsing session and indicate that it is part of a sample of visitors.HotJar
dmvksessionThis cookie is set by the provider Dailymotion. This cookie is used for collecting statistical data of the visitor behaviour on the website. It is used for internal analytics.Dailymotion
v1st1 year 1 monthThis cookie is set by the provider TripAdvisor. This cookie is used to show user reviews, awards and information recieved on the community of TripAdvisor. It helps to collect information about how visitors use the website.TripAdvisor

 

ADVERTISING CUSTOMIZATION COOKIES

These cookies obtain information on the user’s browser to manage advertising spaces and to offer more relevant quality content for them based on their preferences.

Atento uses the following:

 

CookieDurationDescriptionProvider
_fbp3 monthsThis cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.Facebook
_gcl_au3 monthsThis is used to monitor how many times the people who click ads end up taking an action on the site. Google does not use them for customized ad orientation and it persists for just a limited time.Google
CONSENT16 years 6 months 6 days 6 hours 9 minutesCookie that collects information on how the end user uses the website and any advertising that the end user of the website has seen.Google
fr3 monthsThe cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.Facebook
IDE1 year 24 daysUsed to improve the advertising based on the content that is relevant for a user, improve the campaign performance reports and avoid showing ads to the user that they have already seen.Google
sidpastMeasures the performance of the ads and provides recommendations – Google.Google
test_cookie15 minutesUsed by Google DoubleClick to serve website visitors with relevant ads, and to check if the user's browser supports cookies.Google
VISITOR_INFO1_LIVE5 months 27 daysAttempts to calculate the user’s bandwidth on pages with embedded YouTube videos.Google
YSCsessionRecords a unique identification to maintain statistics on which YouTube videos were seen by the user.Google
yt-remote-connected-devicesneverStores the user’s video player preferences using embedded YouTube videoGoogle
yt-remote-device-idneverStores the user’s video player preferences using embedded YouTube video.Google

4. Cookie acceptance, deactivation and deletion

You can use the cookie configuration pane that is shown when loading the website to accept or reject the cookies that require your consent. You can exercise your cookie deactivation and deletion rights at any time on this website, and also modify the configuration by accessing the “cookie configuration” pane through the link in the website footer or through the browser options.  To access the configuration of your browser:

With regard to Google Analytics, you can deactivate the cookies at any time through the voluntary Google Analytics exclusion system, available here.

5. Information on international data transfers

Users can find information on International Data Transfers (IDTs) to other countries that may be done by third parties in this cookie policy in their corresponding policies.

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