Our proprietary platform identifies and harnesses patterns from extensive data lakes and knowledge bases to generate actionable insights and refine predictive scores and rules. The model provides a probability score for every agent, enabling meticulous management at the agent level.
We empower smart operations and enhance the employee experience through predictive analytics and advanced data insights. Our functionalities include automated interaction quality analysis, intelligent workforce management, real-time customer experience interaction orchestration, people analytics, and process mining.
Recognized as the "Best in CX", we maximize the value of speech analytics. By leveraging NICE Nexidia, we provide automated customer call categorization, customer profile clustering for targeted offerings (Next Best Actions), and identification of successful sales pitches for improved win ratios.
We extract, model, and publish data from various sources using cutting-edge BI tools, focusing on KPI management. This critical data informs business and operational strategies, ensuring our clients remain at the forefront of their industries.
Our real-time screen monitoring tool provides instant access to interaction history and recording, enabling managers and supervisors to evaluate agent performance effectively. The solution is available in Portuguese, English, and Spanish.
Our Qualistore solution offers gamified communication, content, and employee training, providing real-time access to performance, quality, and cross-selling indicators.
Our operative control and access management platform ensures security and traceability and enables preventive fraud control. Integrated with biometric technology, Simplex effectively manages user access to systems and applications.
Increase in executed
agreements
Augmented conversion
rates
Minimized proposal
rejections from customers
