Legal BPO

A comprehensive solution with automated file scanning and analysis capabilities, as well as CRM and Omnichannel platform integration for end-to-end case management.

A comprehensive solution with automated file scanning and analysis capabilities, as well as CRM and Omnichannel platform integration for end-to-end case management.

Proven Results

Time reduction for documents received and processed
Tangible productivity increase: 66% in 2 months
Automatic registration and seamless multi-channel experience
Longer term for defenses: deadlines extended from 2 to 5 days
More assertive agreements with lowest average ticket values achieved

Our Approach: How We Drive Results

Customer Journey

Capabilities: Our Comprehensive Toolkit

Customer Engagement:

  • We meticulously plan and map out the customer journey to ensure a seamless experience.
  • We create detailed profiles to personalize interactions and strategies.
  • We focus on user experience design to enhance usability and satisfaction.
  • We develop conversational personas to ensure consistent and effective communication with customers.

Analytics:

  • We enhance data with additional information to improve its quality and usefulness.
  • We group similar data points together to identify patterns and insights.
  • We use scoring models to prioritize collections and predict outcomes.

AI Technologies:

  • We implement chatbots and other automated agents to handle routine tasks and interactions.
  • We utilize natural language processing to understand and respond to customer queries effectively.

Intelligent Automation:

  • We integrate various assessment tools to streamline evaluations and decisions.
  • We automate repetitive tasks using RPA to increase efficiency and accuracy.
  • We use BPMS to manage and optimize business processes.

Why Choose Atento?

Automatic file scanning and report preparation

Automatic file scanning and report preparation:

Ensures swift and accurate document handling.

BPMS engine

BPMS engine:

Designed for a seamless multi-channel experience, enhancing operational efficiency.

Use of Analytics and ICR (Intelligent Character Recognition)

Use of Analytics and ICR (Intelligent Character Recognition):

Improves decision-making and error reduction through advanced data extraction and analysis.

Get Started Today

Transform your legal operations with Atento's Legal BPO solutions.

Contact us to learn how we can help you optimize your case management processes, improve productivity, and achieve superior results with our innovative, performance-driven approaches.

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