Fragmented multichannel service and low satisfaction

Provide our customer with a complete multichannel solution while increasing satisfaction levels and quality standards.

• Enhanced value by combining a knowledgeable technical and commercial CX consulting team with experience in customer solutions.
• Hybrid team of agents working on site and through the Atento@Home model, decreasing rotation while guaranteeing security standards.
• Continuously trained team, fosucing on new technologies and tools.
• Ability to integrate with customers platform, providing agility for implementation and process optimization

• +3,500 cases solved by email
• 85% satisfaction level