B2B Collections
That Actually Get Paid
Revenue at Risk,
Relationships on the Line
B2B collections is no longer a back-office function. Rising overdue balances, complex contracts and multiple decision-makers make recovery slower and more expensive. At the same time, aggressive collections put long-term customer relationships and brand reputation at risk.
CX leaders need to recover revenue efficiently, without compromising trust or future growth.
What Our Clients Achieve
Faster recovery on overdue balances through AI-led prioritization, with human specialists handling complex accounts and disputes
Lower cost to collect by letting AI handle scale, while people focus on cases that drive the most impact
Reduced DSO and improved cash flow, supported by automation for routine follow‑ups and experts for high‑value negotiations
Fewer escalations and stronger customer relationships, thanks to human intervention at the right moments
Results are measured, governed and continuously improved.
How We Get B2B Collections Right
Business Transformation Outsourcing for B2B Collections
We combine specialized collections expertise, scalable operations and AI-enabled intelligence to manage complex B2B portfolios across regions and industries.
What sets Atento apart:
Outcome-focused collections, aligned to cash flow and relationship goals
AI embedded to prioritize, guide and optimize every interaction
Skilled specialists handling complex negotiations and high-value accounts
This is collections designed for performance, resilience and long-term value.
AI-Powered Collections, Applied to B2B Reality
AI Agent
Automates high-volume, low-complexity collections interactions such as reminders, balance verification and payment follow-ups, ensuring consistency, accuracy and compliance.
AI Agent Assist
Supports collections specialists during live conversations with account history, risk indicators, recommended negotiation strategies and next-best actions, enabling faster and more effective resolution of complex cases.
AI Advanced Insights
Analyzes patterns across accounts, payments and interactions to identify recovery opportunities, predict risk and continuously improve collections strategies and performance.
Results are measured, governed and continuously improved.