Onshore CX.
Nearshore savings.
100% U.S. compliant.
Welcome To Puerto Rico
Atento’s Puerto Rico operation delivers the customer experience U.S. brands demand, under the same federal regulations, on the same soil, with native bilingual teams who are part of the U.S. market, at up to 30% lower cost than the mainland.
Operating Under
U.S. territory.
U.S. rules. No exceptions.
Because Puerto Rico is a U.S. territory, your regulated work never leaves the country. HIPAA, PCI-DSS, SOC 2, U.S. labor law, and U.S. data residency are supported, by default.
WHY THIS MATTERS
Same country. Same rules. Zero compliance gap.
- Your data never crosses a border. No cross-border transfer agreements.
- Your contracts never cross a jurisdiction. U.S. law applies end-to-end.
- Your auditors never have a new country to review. Same federal framework.
- Your customers never leave U.S. consumer protections.
TRUSTED BY REGULATED INDUSTRIES
Healthcare
HIPAA-aligned operations, PHI handling, member services, claims support.
Telecommunications
High-volume customer care, technical support, retention programs.
Financial Services & Insurance
PCI-DSS environments, collections, fraud ops, claims intake.
Lower cost.
Keep U.S. regulatory continuity.
Across delivery models, leaders balance cost, quality, and compliance. Puerto Rico uniquely aligns all three for regulated U.S. CX work.
U.S. MAINLAND
Highest Cost Tier
Onshore quality, full compliance — at full mainland cost.
- U.S. federal compliance
- U.S. data residency
- Native bilingual at scale
- Higher investment per FTE
PUERTO RICO
-30%
U.S. regulatory alignment, native bilingual talent, and nearshore efficiency, up to 30% lower cost.
- U.S. federal compliance
- U.S. data residency
- Native bilingual at scale
- Up to 30% cost savings
TRADITIONAL OFFSHORE
-40%
Lower cost, but compliance and cultural fit become a project of their own.
- Local regulatory frameworks
- Cross-border data considerations
- Variable cultural alignment
- Lowest sticker price
Bilingual is table stakes.
Bicultural is the edge.
Our Puerto Rico teams are culturally fluent, aren’t approximating U.S. culture — they’re part of it. They watch the same Sunday games, follow the same brands, navigate the same banking and healthcare systems your customers do. So when they answer a call in English or Spanish, they’re not just speaking the language. They’re speaking the context.
SAME MARKET. SAME CONTEXT.
NATIVE
NATIVE
1 of every 5 Puerto Ricans
works in customer-facing service or hospitality — fluency is built into the workforce, not trained in.
25+ years on the island.
Trusted by leaders in Healthcare and Telecom.
Atento’s Puerto Rico operation has been delivering enterprise-grade CX since 1999. With nearly 1,000 bilingual agents on the ground today, we serve large U.S. brands across the most demanding verticals — including Healthcare, Insurance, Telecommunications, and many more.
Years of continuous CX delivery from Puerto Rico
Bilingual agents currently delivering CX to U.S. Based enterprises.
U.S. federal regulatory framework — every program, every client
WHO WE SERVE FROM PUERTO RICO
Trusted by major U.S. brands in regulated industries.
Healthcare
Member services, HIPAA-compliant call handling, and care coordination for one of the largest U.S. healthcare organizations.
Telecommunications
Customer care, technical support, and retention operations supporting a leading U.S. telecommunications brand.
OPERATIONAL SPEED
Built for speed.
Built for U.S. standards.
- Omnichannel CX delivery — voice, chat, email, social, video
- AI-augmented agent performance with Atent.AI, Atento’s Artificial Intelligence Suite
- Tech-enabled compliance and automation
- Quick ramp-up with scalable, on-island staffing pools
- Vertical expertise across Healthcare, Telecom, Financial Services and Insurance
DOMESTIC BY DEFINITION
No borders.
No compliance gap.
- All major U.S. airlines fly direct, non-stop to San Juan (SJU)
- No passport, no visa — domestic travel for U.S. citizens
- Same time zones as the U.S. Eastern seaboard (AST)
- U.S. dollar, U.S. mail, U.S. regulators — all the way through
- Site visits, audits, and oversight as easy as visiting any U.S. city
Questions buyers always ask.
Answered upfront.
Is Puerto Rico onshore or offshore for U.S. compliance?
How large is Atento's Puerto Rico operation?
Do U.S. citizens need a passport to visit Puerto Rico?
Does HIPAA apply to contact centers in Puerto Rico?
How does PR compare the Philippines?
What languages do PR teams speak natively?
Onshore. Compliant.
Let's talk about what your CX program looks like in Puerto Rico.