Next Generation Services
CX-drive process focusing on customers and problem-solving.
Human and specialized service that focuses on the customer’s problem.
Insights generated by means of mass processing of data collected from interactions on voice channels.
Data intelligence and AI to deliver the best journey, ensuring customer satisfaction.
Collection management for debtor companies, seeking to reduce bad debt and maintain active customers. Through the assertive location of partners and / or financial managers of the companies, negotiation is accompanied from start to finish by negotiators with a different profile, which associated with the use of innovative technologies, guarantee the best delivery in credit recovery.View More >
Intelligent interactions applied over the customerlifecycle, focusing on reversing wishes or requests to cancel services or products, as well as complaints monitoring to predict possible cancellation requests. High skilled anti-attrition profile agents prepared to reverse the cancel request or to make an alternative offer.View More >
B2B sales-oriented digital and non-digital strategies that generate greater efficiency and increase sales conversion, long-term relationship with real-time performance management and 24 hours available.View More >
Solution that use direct sales technique integrating the advantages of a face-to-face client contact with the use of technology tools, application of methodologies, adaptation of profiles and correct operational management.View More >
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