Technology with human touch
CX Magazine
Next Generation CX is Atento’s digital magazine focused on news about Digital Transformation, new technologies, Customer Experience and quality knowledge on current issues that are affecting companies. In this magazine you’ll find everything about trends, case studies, interviews with opinion leaders and executives of large companies. Published quarterly, it is available in Spanish, English and Portuguese.
New issue no. 24 - June 2026
Is your business ready for the demand surge of the 2026 World Cup?
In an environment where demand is no longer predictable and every interaction matters, this new edition of CX Magazine focuses on a critical question for experience leaders: Is your operation prepared to handle demand peaks without compromising customer experience quality?
In this edition, you will find:
- Strategic insights on how large-scale events impact millions of interactions and what this means for your operation.
- Real transformation stories featuring leaders from Banorte and Samsung, showcasing how AI-powered self-service and human support work together to drive efficiency and customer loyalty.
- Trends in critical industries such as telecommunications, where operational pressure demands resilience, agility, and advanced technology.
- Best practices in CX excellence and how to remove barriers to deliver consistent and memorable experiences.
- Technology solutions that enable operational flexibility, including key capabilities such as AI Agent, AI Agent Assist, and AI Advanced Insights.
Discover how leaders in your industry are already operating at the next level. Read the latest edition of CX Magazine and transform the way you manage customer experience.
