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CX Magazine

Next Generation CX is Atento’s digital magazine focused on news about Digital Transformation, new technologies, Customer Experience and quality knowledge on current issues that are affecting companies. In this magazine you’ll find everything about trends, case studies, interviews with opinion leaders and executives of large companies. Published quarterly, it is available in Spanish, English and Portuguese.
New issue no. 22 - November 2025

The Student Experience: The Cornerstone of Tomorrow’s University

Higher education is undergoing a profound transformation. In this new edition of CX Magazine, Atento brings together leaders from across the academic and student experience landscape, including APUS, The Valley, IESE, CREUP, CEU, UEES, ESIC, IEP Ranvier, and UNIR, to explore how learning, teaching, and engagement are evolving in the university of the future.

Through exclusive interviews, expert insights, and real-world case studies, this issue explores how artificial intelligence, omnichannel strategies, predictive analytics, and automation are transforming the way institutions connect with students, delivering experiences that are more human, agile, and personalized.

Don’t miss this edition. Discover how innovation and experience management are redefining the future of learning.

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Previous Issues

June 2022

Magazine – Issue N° 9

In this 9th edition of Next Generation CX Magazine we collect testimonials from large global companies in the Banking and Finance sector. Two recognized industry experts introduce this issue: José Lui...
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March 2022

Magazine – Issue N° 8

The first edition of our Next Generation CX Magazine in 2022 features testimonials from global companies that participated in the event "Living Digital: Navigating altered DNA". Representatives from T...
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December 2021

Magazine – Issue N° 7

The last issue of the year of our Next Generation CX Magazine focuses on Omnichannel, and showcases the cases of companies that are intensifying their investment in multichannel service strategies to ...
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October 2021

Magazine – Issue N° 6

The sixth issue of our Next Generation CX Magazine focuses on new sectors that are responding to consumer needs within a context of digital acceleration. In this issue we witness how the concept of mo...
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June 2021

Magazine – Issue N° 5

In this issue of Next Generation CX Magazine, we go deep dive into what retail companies are currently going through, and how e-commerce has transformed and evolved because of the pandemic. Omnichanne...
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March 2021

Magazine – Issue N° 4

About 15 big international brands participate in this 4th issue of Next Generation CX. We collect experiences from very different sectors that have Innovation as a source of inspiration to emerge stro...
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