The first edition of our Next Generation CX Magazine in 2022 features testimonials from global companies that participated in the event “Living Digital: Navigating altered DNA”. Representatives from Tigo, DIRECTV, Nubank Inversiones, Aleatica, Careerxchange, Dia Group, Mas Global Consulting, Five9 and Auara discussed the new generation of consumers and how brands need to reinvent themselves to offer the best customer experiences.
Arianna Huffington, one of the most influential people in the world according to Time magazine, and founder of The Huffington Post, introduces this issue with a reflection on the pandemic and technology, as well as the opportunity to use it positively to change our lives for the better.
Finally, we collect insights from the Insurance sector through the testimonials of Sanitas and Reale Seguros, two industry leaders who share their vocation for customer centricity.
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