Bringing your call centers back to the US is easier and much more cost-conscious than you realize
Prepare for a More Regulated CX Environment
The FCC is evaluating new requirements for offshore customer care. Atento helps you prepare now, with Puerto Rico, AI-enabled routing, and U.S. delivery across all 50 states.
mainland-only
Here's Your Frictonless Compliance Plan
Puerto Rico is the United States and we are there. That changes everything about how you can structure a compliant, cost-effective contact center operation.
Compliant by Geography
Teams based in Puerto Rico fully satisfy domestic routing requirements, at a cost significantly lower than continental U.S. delivery.
Already Operational
We don’t need to build for you. We already have an established infrastructure in both Puerto Rico and the continental U.S. with experienced teams ready to onboard.
CX Expertise at Scale
26 years managing complex CX programs across regulated industries. We know how to maintain quality and compliance during transitions, because we’ve done it, at scale.
The Clock is Ticking. Is Your Contact Center Ready?
Cost Escalation
Service Disruption
Sensitive Data Handling
Subscriber Churn Risk
Know where you stand before the deadline
Tell us about your current setup. Our CX specialists respond with a personalized readiness report within one business day. No commitment required.
What you'll receive
- Your current offshore exposure and compliance gap analysis
- Side-by-side cost model: offshore vs. Puerto Rico vs. mainland U.S.
- Recommended migration path based on your timeline and volume
- AI and automation opportunities that improve cost and compliance
- Atento's proposed delivery model and estimated go-live timeline