Celonis’ Process Mining delves deep into business processes offering insights that can be leveraged by LUI to tailor conversational pathways, ensuring they align with optimal business practices
With real-time insights from Celonis’ Process Mining, LUI can adapt and refine conversational follows, ensuring that customer interactions are always relevant, efficient and effective.
The synergy between LUI and Celonis allows for ongoing refinement of the CX, ensuring that conversational interfaces evolve in tandem with business process optimizations.
LUI and Celoni’s Process Mining come together to offer a transformative approach to CX consulting. By integrating intuitive conversational interfaces with granular process insights, we provide a comprehensive solution that elevates every customer interaction.
Beyond the collaboration, Celonis process mining seamlessly integrates with other Atento assets, such as sentiment and interactions analysis through aI, and data science applications. This comprehensive integration approach ensures that our clients receive a multi-dimensional CX strategy that consistently delivers outstanding results.
